Travelling
Mohan Segaran
Warehouse / Logistic
Kuala Lumpur
Summary
Highly skilled and experienced Warehouse Supervisor with a proven track record of effectively managing and optimizing warehouse operations. Adept at overseeing a large team of warehouse staff, ensuring efficient workflows, and maintaining high levels of productivity and accuracy. Extensive knowledge of inventory management, shipping and receiving operations, and safety protocols. Excellent problem-solving and decision-making abilities, with a keen eye for detail and a strong commitment to meeting operational goals. Recognized for effective leadership, exceptional organizational skills, and the ability to adapt to changing business needs. A results-driven professional with a strong work ethic and a dedication to delivering exceptional customer service. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
21
21
Certifications
3
3
Languages
Work History
Warehouse Exec Supervisor
ZALORA Group
12.2012 - Current
- Worked on the development of new business processes and procedures in order to decrease operational costs and increase overall effectivity - decreased operational expenses by 15% within 3 years
- Trained and supervised new personnel, ensuring that all policies and procedures were fully followed
- Managed and maintained documents and records and executed various clerical duties as assigned by managers and executives
- Produced business forecasts, completed monthly reports, created a weekly employee schedule, and pro-actively participated in weekly team meetings with the Board of Directors
- Awarded Employee of the Month twice for performing great work.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Achieved results by working with staff to meet established targets.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Observed packing operations to verify conformance to specifications.
Warehouse Team Leader
N.Z New Image & International (MLM)
2 2010 - 11.2012
- 1
- Proficient in operating forklifts and other heavy machinery to efficiently unload, sort, and transport goods within the warehouse
- 2
- Skilled in using computerized inventory management systems to track shipments, update stock levels, and generate reports
- 3
- Demonstrated ability to conduct thorough inspections of incoming and outgoing shipments to ensure product integrity and accuracy
- 4
- Experienced in accurately labeling, packaging, and preparing items for shipment, including knowledge of appropriate packaging materials and techniques
- 5
- Proven track record of maintaining a clean and organized warehouse environment, including proper storage of materials, adherence to safety protocols, and regular equipment maintenance
- 6
- Strong attention to detail in verifying shipment documentation, such as packing lists, purchase orders, and bills of lading, to ensure compliance and accuracy
- and guidance to new hires.
Pizza Hut - Senior Customer Service
11.2007 - 12.2009
- 1
- Developed and delivered training courses to new customer service representatives, ensuring they have a strong understanding of the company's products, policies, and procedures
- 2
- Provided coaching and mentoring to CSR trainees, offering guidance and support throughout their learning process
- 3
- Conducted performance evaluations for CSR trainees, identifying areas of improvement and providing actionable feedback to help them excel in their roles
- 4
- Assisted in the development of training materials and resources for CSR instructors, ensuring that the content is up-to-date, relevant, and engaging
- 5
- Organized and facilitated group discussions and role-playing exercises to enhance communication and problem-solving skills among CSR trainees
- 6
- Collaborated with other departments, such as Sales and Marketing, to gather feedback and insights on customer needs and preferences, in order to enhance the training curriculum
- 7
- Stayed updated on industry trends and best practices in customer service, and incorporated relevant information into training sessions, to ensure trainees are knowledgeable and skilled in providing excellent customer service
- 8
- Assisted in the recruitment and onboarding process of new CSR trainees, conducting interviews and providing input on candidate selection
- 9
- Maintained accurate records and documentation of training activities, including attendance, evaluations, and performance metrics for reporting purposes
- 10
- Acted as a liaison between CSR trainees and management, addressing any concerns or issues raised by trainees and working collaboratively to find solutions.
Education
SPM / STPM -
SMK BUKIT BINTANG
PETALING JAYA, SELANGOR 01.2004 - 2008.05
Skills
- Operations Management
- Strategic Planning
- Staff Management
- Process Improvement
- Inventory Control
- Schedule development
- Process Monitoring and Improvement
- Employee Motivation
- Negotiation
- Staff Discipline
- Staff Development
- Project Management
- Waste Reduction
MICROSOFT OFFICE
MICROSOFT WORD
MICROSOFT EXCEL
MS POWER POINT
ENGLISH
MALAY
TAMIL
- Training and mentoring
- Goal-Oriented
- Project Planning
- Teamwork and Collaboration
- Relationship Building
- Problem-Solving
- Interpersonal Skills
- Time Management
- Team Collaboration
- Task Prioritization
- Problem-solving abilities
- Decision-Making
- Multitasking
- Written Communication
- Goal Setting
- Organizational Skills
- Self Motivation
- Idea Development and Brainstorming
- Program Evaluation
Certification
Kaizen Continuous Improvement Project, 2019
Awards
- Top Program Suggestion Contributors, 2022
- Best Performer Of The Year, 2021
- Manual Conveyor DIY Project, 2021
- Break Record For Inbounding Volume 94K For The Day, 2021
- Eliminate RFQC, 2020
- Productivity Achievement Ops, 2022
- SOP Creation For All The Process, 2023
- GSTD, 2021
- OMS Improvements, 2020
- Tunnel From Mezzanine, 2019
- Safety & Health Noticed Board, 2022
Projects
Warehouse Supervisor for Inbound Receiving Project, A dynamic and results-oriented Warehouse Supervisor experienced in managing inbound projects seeking a challenging role to contribute expertise in overseeing the smooth operation of incoming materials and inventory management processes. Demonstrated ability to lead a team, optimize warehouse operations, and achieve organizational goals within tight timelines. Skilled in developing and implementing efficient standard operating procedures, ensuring compliance with safety regulations, and utilizing advanced inventory management systems.
Interests
Volunteering
Community service or charity work
Sports such as competing on a team or in a league
Hiking
Gardening
Timeline
Warehouse Exec Supervisor
ZALORA Group
12.2012 - Current
Pizza Hut - Senior Customer Service
11.2007 - 12.2009
SPM / STPM -
SMK BUKIT BINTANG
01.2004 - 2008.05
Warehouse Team Leader
N.Z New Image & International (MLM)
2 2010 - 11.2012
Kaizen Continuous Improvement Project, 2019
Ultimate Excel Network (Safety & Health), 2017
Microsoft Excel Intermediate, 2010
Top Improvement Of The Year Kaizen, 2022
Fire Safety & Emergency Response, 2017
Training Certificate Safety and Truck Familiar, 2016
Life Malaysia Charity Futsal, 2017
zalora Certificate Of Attendance, 2019
Process Improvement Suggestion System, 2018
Certified Emergency Response Training Academy, 2019
Akta Latihan Khidmat Negara, 2009
Sijil Berhenti Sekolah, 2008
School Testimonial, 2008
Advance Word Processing, 2002
Computer Publishing Intermediate Word Processing, 2001
Sijil Pentaksiran, 2006
Bahasa English Level Of Achievement, 2008
Sijil Pentaksiran Kerja Amali, 2008
Certificate Of Attendance, 2019
Leadership Development Program, 2022
Top PSS Contributor, 2023
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