Mohan Samugom

• Accomplished professional with 9 years of experience in the arena of IT Industries, System Administration, Networking and Troubleshooting with reputed organization.
• I'm an open-minded person and able to work with multi unity peoples such Indians, Malays, Chinese and so on.
• I like to work independently and can make good decisions; proud can say I'm a good decision maker.
• I'm able to troubleshoot/solve problems in computer system. I have wonderful and knowledgeable experience with customer handle skills and able provide solution to client/end user either in proper channel or priority.
• Always looking opportunity to improved myself in latest technologies and like to learn new things from other people.
• I learned about Agile & OKR culture which is help me set priority on the work or task that I need to be focus for the week
• OKR is something new that I learned for past 10 months. ORK helped me and my team align with work together toward the achievement.

Technical support

• Troubleshooting windows/ios platform to ensure all the firmware & hardware are up to date
• Conducting systems diagnostics, troubleshooting, analyzing network performance, system slowdowns, and ascertaining reasons for the encountered bottlenecks.
• Installing servers, MS windows, network service, Active directory, workstations and peripheral.
• Remote support for oversea user in term of hardware & software updates.
• Suggesting appropriate technology-based solutions for enhancing functional efficiency of the organization and achieving business excellence
• Interacting and build good relationships with service provider for addressing hardware issues.

Networking

• Setting up and managing Local and Wide Area Networks (LAN, WAN) to maintain maximum network uptime.
• Handling Networking & Database Administration with technical expertise in the implementation, operations and support functions using IT as a tool.
• Monitoring network maintenance activities and ensuring prompt troubleshooting of network problems, to achieve maximum network uptime.
• Managing IP allocation & ensuring minimal downtime of machines, configuring servers for fault tolerance with User Security and Disk Space Management to optimism the server utilization.

Project management

• Client interaction for requirement gathering risk assessment and finalization of technical specifications.
• Coordinating System/ Requirement Analysis for understanding client (internal/external) business processes and mapping them to required framework standards.
• Interact with team members to ensure smooth progress of project work.
• Vendor interaction to get detailed price quotations for new asset purchase process.

• Collaborated with Agile team in the development of Helpdesk Services.
• Achieved best result by introducing IT Services Helpdesk for all IT related tasks.
• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Expected Salary MYR 5,300
• Preferred Work Location Kuala Lumpur, Selangor, and Asia Pac Region

Cisco Certified Network Associate