Mohan Raj Rajandran
Experienced IT
Kajang
Summary
Experienced operations professional with a proven track record in process optimization, strategic planning, and project management. Demonstrated ability to collaborate effectively with teams and consistently deliver results in fast-paced environments. Skilled at enhancing operational efficiency, leading cross-functional teams, and adapting to changing business requirements. Recognized for strong leadership, problem-solving capabilities, and exceptional communication skills.
Overview
21
21
years of professional experience
7
7
Certifications
Work History
IT Operations Lead
Pickles Asia Sdn. Bhd.
02.2024 - Current
- Spearheaded enterprise-wide IT transformation, streamlining operations and integrating cloud-based solutions.
- Led digital transformation initiatives, driving automation, AI adoption, and process modernization.
- Implemented strategic cost optimization, reducing IT expenses by [40]% through cloud optimization, vendor negotiations and process efficiencies.
- Conducted comprehensive IT audits, ensuring compliance with ISO 27001, GDPR, and industry standards.
- Managed multimillion-dollar vendor contracts, optimizing service agreements and enhancing SLA performance.
- Developed and enforced IT security policies, strengthening cybersecurity posture and incident response.
- Directed people management strategies, fostering talent development and leadership succession planning.
- Oversaw IT service delivery, ensuring uninterrupted business operations and enhanced customer satisfaction.
- Led complex project management initiatives, adopting Agile frameworks for faster deployment and risk mitigation
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
Lead Cloud Engineer
FWD Technology & Innovation (M) Sdn. Bhd.
04.2022 - 02.2024
- Managing and Leading FWD Philippines, Singapore, and Malaysia Business unit for Cloud CoE delivery team.
- Managing cloud migration or IT transformation, Cloud Assessments, on-prem decommissioning and cloud modernization projects for FWD Philippines, Singapore, and Malaysia Business unit.
- Responsible for managing local infra total headcount of 6 and junior associate cloud engineers total 9 headcounts for all cloud infra related activities.
- Contribute to cloud roadmaps, risk assessments, timeline development for projects to ensure projects are delivered within agreed timeline.
- Collaborate with Senior Cloud Architect and Cloud Security team for security remediation.
- Prepare and deliver weekly FWD Philippines performance review with Group CTO and other Philippines key stakeholders.
- Successfully managed and led 85% of the on-prem to cloud migration with 65% of the cloud modernization, with pioneered the AWS Data Lake migration within FWD group for Philippines and 30% cost optimization achieved since 2022 under my leadership..
- Championed the adoption of containerization technologies, simplifying application deployment processes across various platforms.
- Designed monitoring dashboards providing real-time visibility into system health and performance, enabling proactive measures to prevent issues.
- Supported disaster recovery planning efforts by designing robust backup systems and failover mechanisms for critical infrastructure components.
- Established rigorous testing procedures to validate functionality, reliability, scalability, and security of all deployed applications in the cloud environment.
- Implemented cost-effective strategies, leading to significant savings on cloud resources and services.
- Identified opportunities for innovation in cloud technologies, driving continuous improvement within the organization.
- Managed vendor relationships, negotiating contracts and service level agreements that maximized value while maintaining budgetary constraints.
- Collaborated with cross-functional teams to develop comprehensive cloud architecture plans and roadmaps.
- Ensured compliance with industry standards by conducting thorough audits of security protocols and data protection measures.
- Trained team members in best practices for cloud engineering, fostering a culture of knowledge-sharing and professional growth.
- Resolved complex technical issues through diligent troubleshooting and root cause analysis methodologies.
- Crafted comprehensive documentation for technical stakeholders, ensuring seamless knowledge transfer and adherence to established best practices.
- Developed custom scripts for automation, increasing efficiency in managing large-scale cloud environments.
- Provided technical leadership and delivered innovative products and services to address customer specific requirements.
L2 Application Support
CIMB Bank Berhad
12.2020 - 04.2022
- Perform root cause analysis for the production issues, create user stories for Developers.
- Perform monthly & ad-hoc deployments for applications within the journey using Kubernetes and Docker technology.
- Investigate and resolve technical issues (incidents) relating to application support.
- Design procedures for system troubleshooting and maintenance.
- Participate in bi-weekly Audit & RACI meetings.
- Independent system (application) testing on need basis (staging) prior production.
- Closely working with solution architectures to improve the performance, scalability, security and manageability.
- Proficient in agile framework such as SCRUM, Lean and Kamban.
- Experience in Atlassian’s Jira, Confluence & DevOps tools.
- Experience with cloud platforms such as AWS and Alicloud.
- Interact and collaborate with Product Owner, developers and stake holders to discuss and resolve functional and technical issues.
- Collaborate with external teams such as network, API and Cloud Service Providers on bi-weekly.
- Actively participate in the new projects and initiatives from Department & Group level.
- Managing Kubernetes pod healthy.
- Disaster Recovery and backup solution deployed and maintained.
- Maintaining Cloud servers.
- Maintain CI & CD pipeline to ensure stable pipeline.
- Working experience with REST, Linux commands, API technologies, JSON, and MySQL.
- Manage purchasing and renewal of end-user software under the budget.
- Manage the levels of service provided according to the agreed-on SLAs.
- Creating Problem ticket and working closely with Scrum Masters, Tech Leads and Release manager for deployment process.
Systems Administrator Specialist
Baker Hughes (M) Sdn Bhd
08.2019 - 11.2020
- Managing Baker Hughes employees around the globe in relates to hardware, software, Infrastructure, Applications, Network, Systems, Firewall & Servers from various channels such as phone, email & Web Chats.
- Perform troubleshooting, repair and recover from hardware or software failures.
- Coordinate and communicate with impacted user groups or owner.
- De-activate & remove the unwanted computers from the network group.
- Activate / Re-activate computers as per request.
- Identify and escalate potential MI (P0 & P1) & P2 major incidents to the Global Incident Management Team.
- Perform PC evaluation for new / replacement computer request (SME Role).
- Manage and guide users on their Lost & Stolen request (SME Role).
- Work on various user requests. Create change request and implement based on Operation or project needs.
- Perform low level application or tools testing within the test environment.
- Perform Quarterly compliance checks on user’s machines based on compliance team records.
- Sound knowledge in Networking technologies such as (TCP/IP (such as NAT, routing), Routers, VPN and Firewalls), OSI model, switching and routing, IP addressing and sub-netting, and network device configuration.
IT Support Analyst (Level 2)
ATOS Origin Services (M) Sdn Bhd
09.2017 - 07.2019
- Assist Siemens employees across Asia Pacific & EMEA region in relates to hardware, software, Infrastructure and Applications.
- Investigate, analyses and solve the problems. Monitor and follow up all tickets.
- Cross Support Web & Aging team during high volumes.
- Being a part of Siemens Healthcare Mailbox Migration team (from OnPrem to Exchange), which handles mailbox migration issue such as Personal & DL e-mail configuration and troubleshooting.
- Being back up for On Site Support Engineer for Siemens Malaysia, Gibraltar BSN & PTTEP Sarawak Oil Limited (KLCC).
- Assisting on Siemens application issue such as MLynx, Ueasy (authorization), SAP, Nexus (HR & Training related portal) & Intranet updates sites using HTML.
- Handle customer escalation.
- Escalate incidents which meet the criteria of major incidents to the Global Incident Management Team.
- Responsible for weekly and monthly SAP monitoring. This is mainly on Users activity report, access report across & login security for various Siemens divisions.
- Review internal Knowledge Bank (KB) & provide suggestions and latest updates.
- Producing L2 reports on weekly & monthly basis to management.
- Being part Project Management for operation team for O365, Win 10 & MS Teams migration projects.
Account Manager (TSKL)
Jobstreet. com Sdn Bhd
05.2015 - 08.2017
- Handle inbound and outbound calls and other methods of communication with new prospects and existing customers to educate and inform about our products & help them select and sign up for the one that is right for them.
Assistance Manager Operation (HBMY)
HSBC Data Processing Centre Malaysia (HDPM) Sdn Bhd
01.2008 - 05.2014
- Lead, supervise and manage a team of Global Support Exec’s (consist of 14 agents) to meet the required performance.
Debt Recovery Representative
HSBC Bank Malaysia Bhd
03.2005 - 07.2007
- Making outbound calls to the delinquent customers (credit card).
Course Consultant cum Admin Asst
Selecta Education Group
07.2004 - 02.2005
- Performing administrative task, basic accounting & relief instructor.
Education
Master - Corporate Management
University Malaysia Pahang (UMP)
Skills
Linux
undefinedCertification
NCC Diploma in Computer Studies (Major: E-Commerce & Multimedia)
Programming Knowledge
- Python
- HTML
- JavaScript (Intermediate)
- Java (Beginner)
- YAML
- JSON
- PowerShell
- Bash
Timeline
IT Operations Lead
Pickles Asia Sdn. Bhd.
02.2024 - Current
Lead Cloud Engineer
FWD Technology & Innovation (M) Sdn. Bhd.
04.2022 - 02.2024
L2 Application Support
CIMB Bank Berhad
12.2020 - 04.2022
Systems Administrator Specialist
Baker Hughes (M) Sdn Bhd
08.2019 - 11.2020
IT Support Analyst (Level 2)
ATOS Origin Services (M) Sdn Bhd
09.2017 - 07.2019
Account Manager (TSKL)
Jobstreet. com Sdn Bhd
05.2015 - 08.2017
Assistance Manager Operation (HBMY)
HSBC Data Processing Centre Malaysia (HDPM) Sdn Bhd
01.2008 - 05.2014
Debt Recovery Representative
HSBC Bank Malaysia Bhd
03.2005 - 07.2007
Course Consultant cum Admin Asst
Selecta Education Group
07.2004 - 02.2005
Master - Corporate Management
University Malaysia Pahang (UMP)
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