Mohan Raj Rajandran
Experienced IT
Kajang
Summary
Experienced operations professional with a proven track record in process optimization, strategic planning, and project management. Demonstrated ability to collaborate effectively with teams and consistently deliver results in fast-paced environments. Skilled at enhancing operational efficiency, leading cross-functional teams, and adapting to changing business requirements. Recognized for strong leadership, problem-solving capabilities, and exceptional communication skills.
Overview
21
21
years of professional experience
7
7
Certifications
Work History
IT Operations Lead
Pickles Asia Sdn. Bhd.
02.2024 - Current
- Spearheaded enterprise-wide IT transformation, streamlining operations and integrating cloud-based solutions.
- Led digital transformation initiatives, driving automation, AI adoption, and process modernization.
- Implemented strategic cost optimization, reducing IT expenses by [40]% through cloud optimization, vendor negotiations and process efficiencies.
- Conducted comprehensive IT audits, ensuring compliance with ISO 27001, GDPR, and industry standards.
- Managed multimillion-dollar vendor contracts, optimizing service agreements and enhancing SLA performance.
- Developed and enforced IT security policies, strengthening cybersecurity posture and incident response.
- Directed people management strategies, fostering talent development and leadership succession planning.
- Oversaw IT service delivery, ensuring uninterrupted business operations and enhanced customer satisfaction.
- Led complex project management initiatives, adopting Agile frameworks for faster deployment and risk mitigation
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
Lead Cloud Engineer
FWD Technology & Innovation (M) Sdn. Bhd.
04.2022 - 02.2024
- Managing and Leading FWD Philippines, Singapore, and Malaysia Business unit for Cloud CoE delivery team.
- Managing cloud migration or IT transformation, Cloud Assessments, on-prem decommissioning and cloud modernization projects for FWD Philippines, Singapore, and Malaysia Business unit.
- Responsible for managing local infra total headcount of 6 and junior associate cloud engineers total 9 headcounts for all cloud infra related activities.
- Contribute to cloud roadmaps, risk assessments, timeline development for projects to ensure projects are delivered within agreed timeline.
- Collaborate with Senior Cloud Architect and Cloud Security team for security remediation.
- Prepare and deliver weekly FWD Philippines performance review with Group CTO and other Philippines key stakeholders.
- Successfully managed and led 85% of the on-prem to cloud migration with 65% of the cloud modernization, with pioneered the AWS Data Lake migration within FWD group for Philippines and 30% cost optimization achieved since 2022 under my leadership..
- Championed the adoption of containerization technologies, simplifying application deployment processes across various platforms.
- Designed monitoring dashboards providing real-time visibility into system health and performance, enabling proactive measures to prevent issues.
- Supported disaster recovery planning efforts by designing robust backup systems and failover mechanisms for critical infrastructure components.
- Established rigorous testing procedures to validate functionality, reliability, scalability, and security of all deployed applications in the cloud environment.
- Implemented cost-effective strategies, leading to significant savings on cloud resources and services.
- Identified opportunities for innovation in cloud technologies, driving continuous improvement within the organization.
- Managed vendor relationships, negotiating contracts and service level agreements that maximized value while maintaining budgetary constraints.
- Collaborated with cross-functional teams to develop comprehensive cloud architecture plans and roadmaps.
- Ensured compliance with industry standards by conducting thorough audits of security protocols and data protection measures.
- Trained team members in best practices for cloud engineering, fostering a culture of knowledge-sharing and professional growth.
- Resolved complex technical issues through diligent troubleshooting and root cause analysis methodologies.
- Crafted comprehensive documentation for technical stakeholders, ensuring seamless knowledge transfer and adherence to established best practices.
- Developed custom scripts for automation, increasing efficiency in managing large-scale cloud environments.
- Provided technical leadership and delivered innovative products and services to address customer specific requirements.
L2 Application Support
CIMB Bank Berhad
12.2020 - 04.2022
- Perform root cause analysis for the production issues, create user stories for Developers.
- Perform monthly & ad-hoc deployments for applications within the journey using Kubernetes and Docker technology.
- Investigate and resolve technical issues (incidents) relating to application support.
- Design procedures for system troubleshooting and maintenance.
- Participate in bi-weekly Audit & RACI meetings.
- Independent system (application) testing on need basis (staging) prior production.
- Closely working with solution architectures to improve the performance, scalability, security and manageability.
- Proficient in agile framework such as SCRUM, Lean and Kamban.
- Experience in Atlassian’s Jira, Confluence & DevOps tools.
- Experience with cloud platforms such as AWS and Alicloud.
- Interact and collaborate with Product Owner, developers and stake holders to discuss and resolve functional and technical issues.
- Collaborate with external teams such as network, API and Cloud Service Providers on bi-weekly.
- Actively participate in the new projects and initiatives from Department & Group level.
- Managing Kubernetes pod healthy.
- Disaster Recovery and backup solution deployed and maintained.
- Maintaining Cloud servers.
- Maintain CI & CD pipeline to ensure stable pipeline.
- Working experience with REST, Linux commands, API technologies, JSON, and MySQL.
- Manage purchasing and renewal of end-user software under the budget.
- Manage the levels of service provided according to the agreed-on SLAs.
- Creating Problem ticket and working closely with Scrum Masters, Tech Leads and Release manager for deployment process.
Systems Administrator Specialist
Baker Hughes (M) Sdn Bhd
08.2019 - 11.2020
- Managing Baker Hughes employees around the globe in relates to hardware, software, Infrastructure, Applications, Network, Systems, Firewall & Servers from various channels such as phone, email & Web Chats.
- Perform troubleshooting, repair and recover from hardware or software failures.
- Coordinate and communicate with impacted user groups or owner.
- De-activate & remove the unwanted computers from the network group.
- Activate / Re-activate computers as per request.
- Identify and escalate potential MI (P0 & P1) & P2 major incidents to the Global Incident Management Team.
- Perform PC evaluation for new / replacement computer request (SME Role).
- Manage and guide users on their Lost & Stolen request (SME Role).
- Work on various user requests. Create change request and implement based on Operation or project needs.
- Perform low level application or tools testing within the test environment.
- Perform Quarterly compliance checks on user’s machines based on compliance team records.
- Sound knowledge in Networking technologies such as (TCP/IP (such as NAT, routing), Routers, VPN and Firewalls), OSI model, switching and routing, IP addressing and sub-netting, and network device configuration.
IT Support Analyst (Level 2)
ATOS Origin Services (M) Sdn Bhd
09.2017 - 07.2019
- Assist Siemens employees across Asia Pacific & EMEA region in relates to hardware, software, Infrastructure and Applications.
- Investigate, analyses and solve the problems. Monitor and follow up all tickets.
- Cross Support Web & Aging team during high volumes.
- Being a part of Siemens Healthcare Mailbox Migration team (from OnPrem to Exchange), which handles mailbox migration issue such as Personal & DL e-mail configuration and troubleshooting.
- Being back up for On Site Support Engineer for Siemens Malaysia, Gibraltar BSN & PTTEP Sarawak Oil Limited (KLCC).
- Assisting on Siemens application issue such as MLynx, Ueasy (authorization), SAP, Nexus (HR & Training related portal) & Intranet updates sites using HTML.
- Handle customer escalation.
- Escalate incidents which meet the criteria of major incidents to the Global Incident Management Team.
- Responsible for weekly and monthly SAP monitoring. This is mainly on Users activity report, access report across & login security for various Siemens divisions.
- Review internal Knowledge Bank (KB) & provide suggestions and latest updates.
- Producing L2 reports on weekly & monthly basis to management.
- Being part Project Management for operation team for O365, Win 10 & MS Teams migration projects.
Account Manager (TSKL)
Jobstreet. com Sdn Bhd
05.2015 - 08.2017
- Handle inbound and outbound calls and other methods of communication with new prospects and existing customers to educate and inform about our products & help them select and sign up for the one that is right for them.
Assistance Manager Operation (HBMY)
HSBC Data Processing Centre Malaysia (HDPM) Sdn Bhd
01.2008 - 05.2014
- Lead, supervise and manage a team of Global Support Exec’s (consist of 14 agents) to meet the required performance.
Debt Recovery Representative
HSBC Bank Malaysia Bhd
03.2005 - 07.2007
- Making outbound calls to the delinquent customers (credit card).
Course Consultant cum Admin Asst
Selecta Education Group
07.2004 - 02.2005
- Performing administrative task, basic accounting & relief instructor.
Education
Master - Corporate Management
University Malaysia Pahang (UMP)
Skills
Linux
Windows
Kubernetes
Security
Docker
Agile Methodology
SIEM
Security tools
Azure DevOps
Office 365
Service Now
Jenkins
JIRA
Gitlab
Github
Bitbucket
Octopus
OpsGenie
ArgoCD
Active Directory
Citrix
Git
Elastic Cloud
Certification
NCC Diploma in Computer Studies (Major: E-Commerce & Multimedia)
Programming Knowledge
- Python
- HTML
- JavaScript (Intermediate)
- Java (Beginner)
- YAML
- JSON
- PowerShell
- Bash
Timeline
IT Operations Lead
Pickles Asia Sdn. Bhd.
02.2024 - Current
Lead Cloud Engineer
FWD Technology & Innovation (M) Sdn. Bhd.
04.2022 - 02.2024
L2 Application Support
CIMB Bank Berhad
12.2020 - 04.2022
Systems Administrator Specialist
Baker Hughes (M) Sdn Bhd
08.2019 - 11.2020
IT Support Analyst (Level 2)
ATOS Origin Services (M) Sdn Bhd
09.2017 - 07.2019
Account Manager (TSKL)
Jobstreet. com Sdn Bhd
05.2015 - 08.2017
Assistance Manager Operation (HBMY)
HSBC Data Processing Centre Malaysia (HDPM) Sdn Bhd
01.2008 - 05.2014
Debt Recovery Representative
HSBC Bank Malaysia Bhd
03.2005 - 07.2007
Course Consultant cum Admin Asst
Selecta Education Group
07.2004 - 02.2005
Master - Corporate Management
University Malaysia Pahang (UMP)