MOHAN RAJ
Kuala Lumpur
Summary
Content Moderator at ByteDance Malaysia with a strong focus on ensuring legal compliance and safety of advertising content. Demonstrated excellence in customer service roles at TDCX (BMW SG) and Scicom (MSC) Berhad, enhancing call center reputation through quality service delivery. Expertise in interpreting context and nuance from specialized training in screenwriting and storytelling, facilitating effective content moderation and clear communication with customers. Completed HR Management coursework provides additional insights into human behavior and conflict resolution, fostering trust and satisfaction in customer interactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Content Moderator
ByteDance Malaysia
Kuala Lumpur
05.2022 - 11.2024
- Ensures compliance and safety standards for uploaded advertising content
- Develop security standards for online communities
- Optimize advertising content strategy for short video platforms
- Coordinated with supervising departments to ensure timely management of policy-violating advertising content
- Enhanced content moderation workflows through the adoption of innovative technology solutions, improving efficiency and accuracy.
Customer Experience Specialist
TDCX ( BMW SG )
Kuala Lumpur
03.2022 - 05.2022
- Continually worked to enhance the call center's reputation by providing quality and timely service
- Provided superior customer service to clients by addressing all questions and concerns
- To communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot
- Document Issues and Resolutions.
Customer Service Support
TDCX ( Shopee SG )
Kuala Lumpur
10.2021 - 03.2022
- Continually worked to enhance the call center's reputation by providing quality and timely service
- Handling chat and email for E-Commerce platform
- Document Issues and Resolutions.
Customer Service Executive
Scicom (MSC) Berhad
Kuala Lumpur
08.2019 - 12.2020
- Resolve product or service problems by clarifying the customer's complaint
- Provide accurate, valid and complete information by using the right methods/tools and
- Manage large amounts of incoming calls
- Monitored daily and weekly key performance indicators to maintain on-track status
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Operation Supervisor
The RIFT Midvaley
Kuala Lumpur
02.2018 - 08.2019
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Motivated and trained employees to maximize team productivity
- Encouraged and promoted ideas aligned
- Monitored daily and weekly key performance indicators to maintain on-track status.
Account Clerk
Swiss Capital, Puchong
Puchong
02.2017 - 01.2018
- Applied mathematical abilities on a daily basis to calculate and check figures in all areas of accounting systems
- Assessed data and information to verify entry, calculation and billing code accuracy
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses
- Created and distributed invoices and processed incoming payments to keep records accurate and current
- Maintained compliance with all established guidelines and legal requirements.
Receptionist
GDS Brickfields
Brickfields
01.2015 - 01.2017
- Dealing with bookings
- Completing letting procedures when guests arrive and leave
- Choosing rooms and handing out keys
- Preparing bills and taking payments
- Taking and passing on messages to guests
- Dealing with special requests from guests ( like booking theater tickets or storing valuable items )
Education
Screenwriting Course -
Udemy
12.2022
Diploma in Mental Health -
Alison
Kuala Lumpur, Malaysia08.2021
SPM -
Sekolah Menengah Sultan Ismail 1 Kemaman
Terengganu12.2013
Skills
- Customer Service
- Social media monitoring
- Proofreading
- Scriptwriting
- Human resource management
Certification
- Screenwriting Course Udemy
- CERTIFICATE IN HUMAN RESOURCE MANAGEMENT -TECH-GLOBAL CORPORATE AND CONSULTANCY SDN BHD
- Screenplay Writing Course By Director S Keshvan
Languages
English
First Language
Tamil
Advanced (C1)
C1
Malay
Advanced (C1)
C1
Malayalam
Intermediate (B1)
B1
References
References available upon request.
Timeline
Content Moderator
ByteDance Malaysia
05.2022 - 11.2024
Customer Experience Specialist
TDCX ( BMW SG )
03.2022 - 05.2022
Customer Service Support
TDCX ( Shopee SG )
10.2021 - 03.2022
Customer Service Executive
Scicom (MSC) Berhad
08.2019 - 12.2020
Operation Supervisor
The RIFT Midvaley
02.2018 - 08.2019
Account Clerk
Swiss Capital, Puchong
02.2017 - 01.2018
Receptionist
GDS Brickfields
01.2015 - 01.2017
Screenwriting Course -
Udemy
Diploma in Mental Health -
Alison
SPM -
Sekolah Menengah Sultan Ismail 1 Kemaman
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