MOHAMMED FITRIZ GADDAFI BIN MUSA
CUSTOMER SERVICE EXECUTIVE
Putrajaya
Summary
Dynamic Customer Service Executive with proven expertise at Maxis Telecommunication, enhancing customer satisfaction through effective issue resolution and payment management. Skilled in customer relationship management and troubleshooting, I successfully reduced average call time while maintaining high service quality, ensuring a positive experience for all clients.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Customer Service Executive
Maxis Telecommunication
01.2014 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Education
DIPLOMA IN IT -
KOLEJ ANTARABANGSA TEKNOLOGI INOVASI MUTIARA
Ipoh, Malaysia 04.2001 -
Skills
Customer relationship management
Customer needs assessment
Issue escalation
Payment management
Complaint handling
Call center experience
Technical support
Troubleshooting
Timeline
Customer Service Executive
Maxis Telecommunication
01.2014 - Current
DIPLOMA IN IT -
KOLEJ ANTARABANGSA TEKNOLOGI INOVASI MUTIARA
04.2001 -
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