MOHAMMAD SYAHIRAN SYAHDAN
NO. 12 JALAN PUTRA 4, TAMAN TAN SRI YAAKOB
Summary
Proven leader with a track record of enhancing customer experience and streamlining retail operations at Watsons Personal Care Sdn. Bhd. Excelled in problem-solving and customer service, significantly improving store performance. Skilled in inventory control and store organization, adept at driving sales and customer engagement through strategic planning and team mentorship. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Watsons Personal Care Sdn. Bhd
04.2021 - 06.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Waitress Trainee
The Pinggan Cafe
10.2020 - 04.2021
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Insurance Agent
Prudential Bsn Takaful
08.2018 - 12.2019
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
High School Diploma -
MITT
Johor Bahru, Johor, Malaysia12.2016
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Store Organization
Languages
Malay
Native language
Malay
Proficient
C2
English
Upper intermediate
B2
Timeline
Assistant Store Manager
Watsons Personal Care Sdn. Bhd
04.2021 - 06.2024
Waitress Trainee
The Pinggan Cafe
10.2020 - 04.2021
Insurance Agent
Prudential Bsn Takaful
08.2018 - 12.2019
High School Diploma -
MITT
Similar Profiles
ZAINI JAAFARZAINI JAAFAR
Production Technician at Fibertex Personal Care Sdn BhdProduction Technician at Fibertex Personal Care Sdn Bhd
NUR FARAH ZULAIKHA BINTI ZAMRINUR FARAH ZULAIKHA BINTI ZAMRI
CUSTOMER ASSISTANT at Watson Personal Care store Sdn BhdCUSTOMER ASSISTANT at Watson Personal Care store Sdn Bhd
Farzanah ParwazeFarzanah Parwaze
Assistant Sales Operations Support Manager at Watsons Personal Care Stores Pte LtdAssistant Sales Operations Support Manager at Watsons Personal Care Stores Pte Ltd