MOHAMMAD SAFWAN BIN MOHD RAFFI

Service technician in printer and toner cartridge

• Perform as a service technician for checking and troubleshooting printer and cartridge issues.
• To do Quality Control after re-manufacturing the cartridge.
• Perform as a packaging technician.
• To deliver goods to customers and do the servicing.

• Specialist in PABX, NETWORKING & SECURITY system.
• Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Responded to customer inquiries in a timely and professional manner.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Developed a strong understanding of relevant software, hardware, and network systems.