MOHAMMAD IZZAT SHARIPUDDIN

Act as the primary liaison for TIME's top-priority B2B customers, ensuring exceptional service delivery and proactive client engagement.

• Serve as the primary point of contact for operational issues for assigned B2B clients, effectively managing escalations and addressing complex requests.
• Ensure timely delivery of Service Orders and alignment of solutions with customer objectives, contributing to overall client satisfaction.
• Conduct network reviews and audits in collaboration with technical teams to develop and implement service improvement strategies.
• Manage a diverse portfolio of BFSI clients, including Bank Negara Malaysia and Liberty Insurance, while delivering performance reviews and SLA reports.

Act as a key liaison for TM's Key Account customers, specializing in the Oil & Gas sector, to enhance their experience and ensure seamless service delivery.

• Subject Matter Expert (SME): Specialize in Managed Network Services, Managed Smart Services, Data Center/Cloud Services, and System Integration (SI) to enhance TM's service offerings and client satisfaction.
• Client Liaison: Act as the Single Point of Contact (SPOC) for service assurance and improvement, effectively managing customer change requests and facilitating technical discussions with internal teams.
• Business Development: Conduct Business Intelligence activities to identify upselling opportunities for TM and ICT services, leveraging deep ITIL management knowledge (aligned with ITIL v4) to drive operational excellence.

TMWiFi Fulfillment Specialist

• Comprehensive WiFi Service Fulfillment: Manage corporate TMWiFi VAS, backhaul, and enterprise/wholesale service provisioning, ensuring high-quality delivery and customer satisfaction.
• End-to-End Network Solutions: Lead the planning, implementation, and testing of integrated network designs for Hotel Entertainment Solutions, including WiFi, IPTV, and connectivity, while developing a Digital Master List dashboard for enhanced service management.

• Service Improvement and Implementation: Lead product and service enhancement initiatives for Hotel Entertainment Solutions, ensuring seamless planning, provisioning, and end-to-end testing of network designs.
• Technical Support and Coordination: Provide expert consultation on TM's network solutions for hospitality services, facilitating successful integration with customer equipment to ensure timely service delivery in line with required timelines.

Collaborated with the IPCORE IPVPN Migration team to manage and execute the timely transition of services from legacy Cisco systems to the TM One IP Core platform, ensuring alignment with RFS deadlines established by the migration taskforce.

• Service Migration Execution: Successfully manage and verify the migration of services within designated timelines, ensuring minimal disruption to operations.
• Troubleshooting Expertise: Identify and resolve service migration issues efficiently, maintaining service continuity and minimizing downtime.