Summary
Overview
Work History
Education
Skills
Timeline
Generic

MOHAMMAD IQMAL BIN SYAHRIR

Kuantan, Pahang,06

Summary

  • Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Dedicated (technicial) with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.

Overview

4
4
years of professional experience

Work History

SERVICE ADVISOR

TOYOTA SERVICE CENTRE
12.2023 - Current
  • Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

TECHNICIAN/FOREMAN

SIME DARBY INDUSTRIES
08.2023 - 11.2023
  • Reduced downtime for machines through proactive identification and resolution of technical issues.
  • Optimized system performance through thorough testing, analysis, and adjustments as needed.
  • Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
  • Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
  • Assigned work to personnel based on job requirements and individual skills
  • Inspected equipment and tools used for safe operation.

Food Delivery Driver

Foodpanda
08.2020 - 07.2023
  • Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
  • Handled cash transactions accurately, maintaining financial integrity during each shift.
  • Contributed to team performance by covering additional shifts when needed, demonstrating flexibility and commitment to company goals.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.

FAST FOOD CREW

KFC Restaurant
10.2019 - 03.2021
  • Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
  • Improved customer satisfaction by providing efficient and friendly service during peak hours.
  • Supported management in achieving operational efficiency by completing additional tasks as assigned.
  • Trained new crew members on company policies, procedures, and best practices for optimal performance.
  • Assisted in inventory management, monitoring stock levels, and placing orders as needed to maintain adequate supplies.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Took orders, prepared meals, and collected payments.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Cooked and prepared foods and monitored food production according to quality and sanitation standards.

Education

DIPLOMA TEKNOLOGI AUTOMOTIF KOMERSIAL

INSTITIUD KEMAHIRAN MARA
Pekan, Pahang, Malaysia
05.2024

Skills

  • Documentation And Reporting
  • Cost Estimation
  • Customer Service
  • Customer Retention
  • Computer Skills
  • Repairs Scheduling
  • Construction management
  • Project Leadership
  • Construction Vehicles Operation

Timeline

SERVICE ADVISOR

TOYOTA SERVICE CENTRE
12.2023 - Current

TECHNICIAN/FOREMAN

SIME DARBY INDUSTRIES
08.2023 - 11.2023

Food Delivery Driver

Foodpanda
08.2020 - 07.2023

FAST FOOD CREW

KFC Restaurant
10.2019 - 03.2021

DIPLOMA TEKNOLOGI AUTOMOTIF KOMERSIAL

INSTITIUD KEMAHIRAN MARA

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