MOHAMMAD IQMAL BIN SYAHRIR
SERVICE ADVISOR
BANDAR KUANTAN
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Dedicated (technical) with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Automotive Service Advisor
Toyota Motor
09.2023 - Current
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide most accurate advice to customers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Managed over 50 customer calls per day.' or, "Increased sales by 10%".
TECHNICIAN/FOREMAN
1-BANDAR KUANTAN
7 2023 - 11.2023
- Repair farm machinery or tractors in the farm area
- Meet and make some suggestions to the customer so that the machinery is repaired
- Improve farm machinery so that it can be completed regularly and scheduled
- Make several deliveries of machinery or tractors to farms that buy machinery
- Reported safety and regulatory non-conformance to managers, minimising non-compliance risks and penalties
- Verified project completion and handed over completed structures to clients, fulfilling delivery obligations
- Assigned work to personnel based on job requirements and individual skills to deliver quality products
- Inspected construction sites, checking building progress and implementing corrective actions to prevent completion delays
- Followed scope of work documents to keep projects on schedule and costs within budget.
DELIVERY RIDER
2-BANDAR KUANTAN
08.2020 - 07.2023
- Successfully delivered food to more than 30 customers daily, completed over 600 trips in the last 4 months, and received a rating of 4.9
- Navigated the streets of a big city under various traffic conditions by maximizing driving knowledge to avoid congestion and accidents
- Responsible for the safety of customers to reach their desired destination while still ensuring time optimization and service satisfaction
- Complied with transportation laws, upholding a safe driving record
- Planned delivery routes effectively, minimizing customer delays and ensuring piping hot food on arrival.
FAST FOOD CREW
3-BANDAR KUANTAN
10.2019 - 03.2021
- Took customer orders quickly and accurately, reducing customer wait times
- Maintained excellent customer satisfaction by providing friendly, attentive, and polite service
- Assisted kitchen staff in preparing food during peak trading periods
- Ensured minimal food waste by accurately portioning food and ordering sufficient ingredients
- Kept up-to-date with menu changes to efficiently answer customer questions regarding availability, ingredients, and price
- Prepared ingredients for fast food meals, carrying out tasks such as chopping, peeling, and washing
- Handled customer complaints professionally and politely, offering smart solutions or referring to supervisors for support
Education
DIPLOMATECNOLOGI AUTOMOTIF KOMERSIAL -
INSTITUD KEMAHIRAN MARA
PEKAN 06.2020 - 06.2024
Skills
Computer literate
Team leadership
Safety compliance
Preventive and reparative maintenance
Job planning
Equipment maintenance
Timeline
Automotive Service Advisor
Toyota Motor
09.2023 - Current
DELIVERY RIDER
2-BANDAR KUANTAN
08.2020 - 07.2023
DIPLOMATECNOLOGI AUTOMOTIF KOMERSIAL -
INSTITUD KEMAHIRAN MARA
06.2020 - 06.2024
FAST FOOD CREW
3-BANDAR KUANTAN
10.2019 - 03.2021
TECHNICIAN/FOREMAN
1-BANDAR KUANTAN
7 2023 - 11.2023
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