Cyber Security
Mohammad Hariz Zahratan Nor
IT Fresh Graduate
Kajang,Selangor
Summary
Passionate Degree in Computer Security graduate from Universiti Teknikal Malaysia Melaka (UTeM) with good analytic & troubleshooting skills. I had my internship with Elabram Systems where I was one of the key player to coordinate supports for the organization in the aspect of hardware & software solutions. I am proficient in programming, networking and also in cyber security as my degree major. Dedicated to work hard to make positive contributions to the company as well as to the community.
Overview
1
1
Certificate
6
6
years of post-secondary education
2
2
years of professional experience
Work History
Intern
Elabram Systems Sdn Bhd
Kajang, Selangor
09.2020 - 04.2021
- Created help desk tickets, troubleshot and resolved desktop issues.
- Determined hardware and network system issues using effective troubleshooting techniques.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Answered questions and provided information to customers about new software or hardware.
- Delivered onsite technical support for employees based in Malaysia.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Configured hardware, devices and software to set up work stations for employees.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
- Procured critical parts and assemblies to develop and coordinate sourcing requirements.
Electronic Data Processing Clerk
UO Superstore (Segamat) Sdn Bhd
Segamat, Johor
07.2018 - 08.2018
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Kept up-to-date on store, shelf and order availability of retail products.
- Completed physical inventory counts each month.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
WEBSITE COORDINATOR
Jubahsouq Enterprise
Bandar Baru Bangi, Selangor
04.2016 - 08.2017
- Handling website entry & modification (website banner & poster) as according to newly release items & promotion events.
- Managing products in website.
- Customer support via email & chat.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Intern
Pos Malaysia Bhd
Kuala Lumpur, Kuala Lumpur
10.2015 - 12.2015
- Prepared and submitted reports and other documentation to assist development team members.
- Collaborated effectively with members of software development team and personnel in other departments.
- Wrote all technical documentation for new software in development.
- Collaborated with other developers to identify and alleviate number of bugs and errors in software.
- Investigated technical challenges to identify root cause and provide expedient resolutions.
- Analyzed source code to identify and rectify potential functionality issues.
- Designed and developed reports using SQL server reporting services.
Education
Bachelor of Computer Science - Computer Security
Universiti Teknikal Malaysia Melaka
Melaka 09.2017 - 04.2021
Diploma - Computer Science
Universiti Teknologi MARA
Johor 12.2013 - 04.2016
Skills
Desktop support
Certification
CCNA ITN, R&S, Security Course Completion Certification
Additional Information
- Participation KPMG Cyber Security Challenge - Qualification
- Dean List, Diploma Semester 1 & 2
Interests
Software Development
Networking
Timeline
Intern
Elabram Systems Sdn Bhd
09.2020 - 04.2021
CCNA ITN, R&S, Security Course Completion Certification
08-2020
Electronic Data Processing Clerk
UO Superstore (Segamat) Sdn Bhd
07.2018 - 08.2018
Bachelor of Computer Science - Computer Security
Universiti Teknikal Malaysia Melaka
09.2017 - 04.2021
WEBSITE COORDINATOR
Jubahsouq Enterprise
04.2016 - 08.2017
Intern
Pos Malaysia Bhd
10.2015 - 12.2015
Diploma - Computer Science
Universiti Teknologi MARA
12.2013 - 04.2016
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