MOHAMMAD HAIRUL BIN ALIMYATIM
KOMPLEX PERUMAHAN POLIS TABUAN JAYA BLOCK G1 ROOM 10 , 93350 KUCHING SARAWAK
Kuching,13
Summary
Versatile professional with a strong background in customer service and maintenance, notably at Hotel Berjaya Times Square Kuala Lumpur. Excelled in enhancing customer satisfaction and reducing equipment downtime through proactive teamwork and effective money handling. Demonstrated ability to mentor new staff and negotiate cost-saving measures, contributing to improved operational efficiency.
Organized with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
5
5
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
Retail Sales Associate
Habib Group
Kuching Sarawak, 13
12.2011 - 02.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Air Conditioner Technician
KV ELECTRICAL
03.2012 - 11.2012
- Promoted safety in the workplace through adherence to industry standards and best practices during all tasks.
- Maximized equipment lifespan by conducting comprehensive maintenance procedures and recommending appropriate upgrades when necessary.
- Collaborated with sales teams to provide technical expertise during product demonstrations and client consultations.
- Supported the development of new employees, serving as a mentor and resource for technical advice and guidance.
Plantation Checker
Wilmar Plantation
02.2011 - 03.2012
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Continuously updated knowledge of store policies, procedures, promotions, ensuring accurate information dissemination to customers.
- Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
Maintenance Hotel
Hotel Berjaya Times Square Kuala Lumpur
Kuala Lumpur, Kuala Lumpur
04.2011 - 10.2011
- Reduced downtime of critical equipment through regular inspections and timely repairs.
- Developed cost-saving measures by negotiating with vendors for better pricing on parts, supplies, and services.
- Maintained an organized maintenance workshop, ensuring that tools and supplies were readily available for staff to complete tasks efficiently and effectively.
- Maintained accurate records of all completed work orders, inventory levels, and warranty information for easy reference during audits or future repairs.
Education
Some College (No Degree) - SPM
12.2012 - 01.2024
- UJIAN PENCAPAIAN SEKOLAH RENDAH 2003
- PENILAIAN MENENGAH RENDAH 2006
- SIJIL PEMBELAJARAN MALAYSIA 2008
High School Diploma -
01.2008 - 12.2012
GPA 3.61
SKM TAHAP 1&2 BO2 Penyejukbekuaan & Penyamanan Udara
Skills
Customer service
Timeline
Sekolah Menengah Elopura 2 - Some College (No Degree), SPM
12.2012 - 01.2024
Air Conditioner Technician - KV ELECTRICAL
03.2012 - 11.2012
Retail Sales Associate - Habib Group
12.2011 - 02.2016
Maintenance Hotel - Hotel Berjaya Times Square Kuala Lumpur
04.2011 - 10.2011
Plantation Checker - Wilmar Plantation
02.2011 - 03.2012
Institut Latihan Perindustrian - High School Diploma,
01.2008 - 12.2012
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