MOHAMMAD AMIRUL HAFIZ BIN MANSOR
Ipoh
Summary
Manages sales and customer service activity across business development, account management and technical support to build lasting client relationships and secure new opportunities. Delivers solution-based recommendations and responsive service to support sales targets, customer satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
SALES SERVICE EXECUTIVE
Scania (Malaysia) Sdn Bhd (Northern Area)
Ipoh
01.2026 - Current
- Identified and pursued new business opportunities for Scania contract deals.
- Promoted contract options for trucks and bus services and repair parts.
- Conduct customer visits and follow up on service quotations, spare parts and business opportunities.
- Built and maintained customer relationships with existing and potential accounts.
- Analysed customer operations and recommended service and maintenance solutions to enhance business efficiency.
- Coordinate with internal teams to ensure excellent customer service and customer satisfaction.
- Monitor market and identify opportunities for business growth.
- Marketed spare parts in Malaysia to improve availability and customer access.
SALES EXECUTIVE
NCH Corporation Sdn Bhd (Maintenance)
Damansara, Selangor
01.2025 - 12.2025
- Cultivated and secured new customer relationships, achieving sales goals and service targets.
- Enhanced sales revenue through development of strong client relationships and implementation of effective sales strategies.
- Provided excellent customer service that encouraged repeat business and generated client referrals.
- Demonstrated product knowledge, addressed customer questions and concerns, and offered tailored solutions.
- Managed remote work environment
TECHNICAL SERVICES
NCH Corporation Sdn Bhd (Life Sciences)
Ipoh
08.2022 - 12.2024
- Developed technical service strategies based on client goals and implemented processes to achieve objectives.
- Reduced order processing time by coordinating with technical services staff to catalogue new items promptly.
- Represented the technical services unit at industry events, conferences, and networking opportunities.
- Facilitated communication between technical services and other departments to ensure alignment on project goals.
- Supported team objectives while working remotely, contributing to overall project success.
MARKETING CUM TECHNICAL ADVISOR
NAFAS Feedmill Sdn Bhd
04.2021 - 08.2022
- Acted as marketing and technical advisor; conducted routine visits to farms and customers.
- Identified and surveyed farms for rental or contract-farming opportunities.
- Managed a broiler farm and advised on farm management and medication programmes.
- Supervised farm activities, including feed, water, and chicken behaviour; assigned duties to farm workers.
- Recorded weekly weight and animal-growth data and prepared reports.
- Participated in internal and external audits to verify farm standards.
- Conducted post-mortems to investigate disease, negotiated with customers, and provided technical support to farmers.
- Developed new markets to increase feed sales; monitored feed quality, performance, and competitor activities.
- Resolved farm issues and reported them to management.
FEED TECHNICAL SERVICE EXECUTIVE
Johor Bharu Flour Mill Sdn Bhd
11.2019 - 07.2020
- Conducted routine visits to farms and customers and provided technical support to farmers.
- Monitored feed quality, performance, and competitor activities.
- Handled farm-related problems and reported them to management.
- Promoted company products, gathered customer-demand information and market trends, and performed duties assigned by senior management.
Education
DOCTOR OF VETERINARY MEDICINE - Veterinary Science
Universiti Malaysia Kelantan (UMK)
Kelantan, Malaysia10-2017
COURSE IN SCIENCE - Biology
Matriculation Kuala Pilah
Negeri Sembilan, Malaysia01-2012
SIJIL PELAJARAN MALAYSIA (SPM) -
Maktab Rendah Sains MARA Serting
Negeri Sembilan, Malaysia01-2010
PENILAIAN MENENGAH RENDAH (PMR) -
Sekolah Menengah Undang Jelebu
Negeri Sembilan, Malaysia01-2008
UJIAN PENILAIAN SEKOLAH RENDAH (UPSR) -
Sekolah Kebangsaan Undang Jelebu
Negeri Sembilan, MalaysiaSkills
- Sales & Business Development
- Solution-Based Selling
- Customer Relationship Management
- Customer Service
- Technical Support
- CRM Software
- Problem Solving
- Adaptability
- Leadership
- Remote Collaboration
- Communication & Teamwork
- Teamwork
- Effective communication
- Self-Motivated
- Problem solving
EXTRA-CURRICULAR ACTIVITIES
- EXCO Dakwah Islamic, Veterinary Student Association (VETSA), Faculty of Veterinary Medicine, Universiti Malaysia Kelantan (2014–2015).
- Member, Veterinary Student Association (VETSA), Faculty of Veterinary Medicine, Universiti Malaysia Kelantan (2012–2017).
- Member, International Veterinary Students' Association (IVSA), 2012–2017.
- Director, Voluntary Vet, Faculty of Veterinary Medicine, Universiti Malaysia Kelantan (2012).
CONFERENCES & SEMINARS
7th South East Asia Veterinary Student Association Congress, 2016, Kelantan, Malaysia.
ADDITIONAL INFORMATION
Age: 32
Timeline
SALES SERVICE EXECUTIVE
Scania (Malaysia) Sdn Bhd (Northern Area)
01.2026 - Current
SALES EXECUTIVE
NCH Corporation Sdn Bhd (Maintenance)
01.2025 - 12.2025
TECHNICAL SERVICES
NCH Corporation Sdn Bhd (Life Sciences)
08.2022 - 12.2024
MARKETING CUM TECHNICAL ADVISOR
NAFAS Feedmill Sdn Bhd
04.2021 - 08.2022
FEED TECHNICAL SERVICE EXECUTIVE
Johor Bharu Flour Mill Sdn Bhd
11.2019 - 07.2020
DOCTOR OF VETERINARY MEDICINE - Veterinary Science
Universiti Malaysia Kelantan (UMK)
COURSE IN SCIENCE - Biology
Matriculation Kuala Pilah
SIJIL PELAJARAN MALAYSIA (SPM) -
Maktab Rendah Sains MARA Serting
PENILAIAN MENENGAH RENDAH (PMR) -
Sekolah Menengah Undang Jelebu
UJIAN PENILAIAN SEKOLAH RENDAH (UPSR) -
Sekolah Kebangsaan Undang Jelebu