MOHAMMAD AMIRUL ASHRAF BIN AZHAR
Kuala Lumpur
Summary
As a restaurant manager oversees daily operations, focusing on profitability, staff management, and customer satisfaction. Key duties include managing inventory, scheduling, payroll, staff performance appraisal, enforcing safety standards, and enhancing service to drive sales. A strong resume highlights leadership, cost control, and staff training to improve efficiency and guest experience.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Old Town Kopitiam Sdn Bhd
Kuala Lumpur, Malaysia
09.2017 - Current
- Scheduled employees to keep shifts well-staffed.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Led a team of 20 staff members, providing training and development to enhance service delivery and customer satisfaction.
- Oversaw maintenance and repair of restaurant facilities, ensuring a clean and inviting environment for customers at all times.
- Minimised loss and misuse of equipment through proper supervision and staff training.
- Conducted daily pre-shift and weekly departmental meetings to maximise organisational efficiency.
Education
Certificate of Higher Education -
SMK Seri Ampang
Kuala Lumpur, Malaysia 01-2019
Skills
- Customer service
- Operations management
- Hygiene standards enforcement
- Payroll and scheduling
- Inventory control
- Staff motivation
- Safety compliance
- Staff performance evaluations
- Cost control
Languages
Malay
Proficient
C2
English
Upper Intermediate
B2
Interests
- Volunteering as a team leader
- Organising charity events
- Running clubs or societies
- Leading hiking groups
- Scout or Guide leadership
- Peer tutoring
- Campaign organising
- Hiking long-distance trails
- Cold water swimming
Timeline
Restaurant Manager
Old Town Kopitiam Sdn Bhd
09.2017 - Current
Certificate of Higher Education -
SMK Seri Ampang