MOHAMMAD AMIRUL AFIQ BIN ROSEDEAN ZAILY
JENJAROM
Summary
Experienced in overseeing daily operations, leading teams, and ensuring top-notch customer service. Consistently drive sales growth and maintain high standards in fast-paced retail and wholesale environments. Excellent at building strong relationships with staff and customers.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Outlet Manager / Assistant Operations Manager
Carro Technology (formerly MyTukar Sdn. Bhd.)
08.2024 - 06.2026
- Monitored and improved daily operations, implementing proactive adjustments to eliminate bottlenecks and ensure smooth workflow.
- Reviewed and improved operational processes, resulting in increased efficiency and reduced costs.
- Project & Account Management Spearhead project execution for high-value B2B corporate sales clients (Socar and Grab), accurately allocating fleet assets to match client timelines
- Inventory Control utilize SAP system protocols to oversee comprehensive inventory management, streamlining vehicle tracking, stock intake, and yard audits.
- Maintained top-tier service standards, achieving customer satisfaction metrics with an NPS score of 90% and above.
- Protected inventory through careful storage practices, ensuring quality of goods.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Process Optimisation by redesigning the vehicle handover workflow to cut turnaround times by 50%, boosting on-time delivery to 70% and maintaining a strict 80% SLA achievement.
- Team Leadership: Lead and mentor a cross-functional team of 15 staff across administration, inspection, and logistics.
Vehicle Handover Inspection Team Lead
Carro Technology (formerly MyTukar Sdn. Bhd.)
12.2021 - 07.2024
- Facilitated communication between operations and sales team to streamline handover processes.
- Led vehicle inspection team during handovers, ensuring quality and accuracy to prevent missed remarks.
- Monitored team performance, providing feedback to boost efficiency and consistency.
- Coordinated with technical teams and negotiated with customers to quickly resolve vehicle issues and reduce downtime.
- Ensured inspection accuracy to minimise errors and improve compliance.
- Facilitated discussions with used car dealer to agree on compensation for issues.
Vehicle Handover Inspector
Carro Technology (formerly MyTukar Sdn. Bhd.)
01.2021 - 12.2021
- Conducted vehicle inspections to ensure quality standards and delivery readiness.
- Resolved customer concerns and defect-related issues to enhance satisfaction.
- Supported vehicle handover processes in compliance with SOPs and quality requirements.
- Identified and addressed potential defects early to reduce post-delivery issues and reduce complaints.
Logistics Runner
Carro Technology (formerly MyTukar Sdn. Bhd.)
10.2019 - 12.2020
- Coordinated vehicle deliveries, ensuring timely and safe execution.
- Managed PUSPAKOM inspections and bank-related documentation processes.
- Liaised with internal and external stakeholders to ensure smooth logistics operations.
- Managed delivery logistics to ensure timely completion of tasks.
Technician (Die Maintenance)
Kuroda Precision Industries
02.2018 - 12.2018
- Machine Maintenance Performed routine maintenance to ensure machines operated at optimal and stable conditions, supporting smooth production flow.
- Technical Operations Operated various technical equipment to ensure continuous production processes while minimizing operational disruptions.
- Breakdown Prevention Identified potential faults early through routine inspections, reducing machine downtime and improving operational efficiency.
Quality Control Inspector (Intern)
Tateyama Automation, Shah Alam
07.2016 - 09.2016
- Standards Compliance: Ensured all processes adhered to quality policies and industry standards, maintaining consistent product quality and regulatory compliance.
- Inspected and tested products, parts and materials for conformity with specifications and standards.
- Rejected or discarded products, materials and equipment not meeting specifications.
Education
Diploma - Metal Stamping Die (Manufacturing)
Malaysia Institute Technology of Academy Sdn. Bhd
Shah Alam01-2016
Skills
- Operations management
- Customer relationship management
- Team leadership
- Process improvement
- SAP inventory
- Vehicle inspection
- Fleet allocation
- Stock auditing
- SLA monitoring
- Stakeholder communication
- Adaptive problem solving
- Client negotiation
- Effective communication skills
- Self-motivation
- Project management
- Microsoft Office proficiency
Certification
Management Training,
Safety Training (City and Guild)
Accomplishments
- Managed end-to-end wholesale hub operations, ensuring smooth daily processes without disruption while maintaining consistent operational performance and service reliability.
- Led a team of 15 staff across 4 operational functions, improving coordination, strengthening team alignment within other departments, and ensuring consistent workflow efficiency across all processes.
- Led continuous improvement initiatives focused on operational excellence, productivity enhancement, and service quality improvement.
REFERENCES
- Mr. Hidayat, Head of Departmant, 014-979 6255, Carro Technology (formerly MyTukar Sdn. Bhd.)
- Mohd Fauzi, Bin Seman, Production Supervisor, 019-371 6163, Kuroda Precision SDN bhd
Timeline
Outlet Manager / Assistant Operations Manager
Carro Technology (formerly MyTukar Sdn. Bhd.)
08.2024 - 06.2026
Vehicle Handover Inspection Team Lead
Carro Technology (formerly MyTukar Sdn. Bhd.)
12.2021 - 07.2024
Vehicle Handover Inspector
Carro Technology (formerly MyTukar Sdn. Bhd.)
01.2021 - 12.2021
Logistics Runner
Carro Technology (formerly MyTukar Sdn. Bhd.)
10.2019 - 12.2020
Technician (Die Maintenance)
Kuroda Precision Industries
02.2018 - 12.2018
Quality Control Inspector (Intern)
Tateyama Automation, Shah Alam
07.2016 - 09.2016
Diploma - Metal Stamping Die (Manufacturing)
Malaysia Institute Technology of Academy Sdn. Bhd