MOHAMMAD ALBAN SYAH RUSDIE
Ranau, Sabah
Summary
Dynamic professional with a proven track record in customer service and front office management, notably at HOTEL DAMAI SDN BHD. Excelled in creating seamless guest experiences and managing sensitive information, demonstrating exceptional time management and interpersonal skills. Skilled in cash handling and staff coordination, consistently enhancing operational efficiency.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
3
3
Languages
5
5
years of post-secondary education
Work History
Front Desk Receptionist
HOTEL DAMAI SDN BHD
01.2024 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Scheduled, coordinated and confirmed appointments and meetings.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Greeted visitors warmly, creating positive first impression of organization.
CARWASH
BUSINESS FAMILY
09.2023 - 12.2023
- Pressure washed car exterior, wheel wells, and tires.
- Cleaned windows, mirrors, headlights, taillights, and waxed, and power buffed exterior.
- Vacuumed and steam cleaned interior floors carpet and seating.
- Developed strong customer relationships through friendly interactions and prompt service delivery.
- Cleaned wash equipment after shift and confirmed proper storage.
- Collaborated with team members to complete large-scale detailing projects within tight deadlines.
Cashier
BUSINESS FAMILY
01.2023 - 08.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
SMK MAT SALLEH RANAU
Ranau, Sabah, Malaysia 01.2018 - 01.2023
Skills
Customer service
Timeline
Front Desk Receptionist
HOTEL DAMAI SDN BHD
01.2024 - 01.2025
CARWASH
BUSINESS FAMILY
09.2023 - 12.2023
Cashier
BUSINESS FAMILY
01.2023 - 08.2023
High School Diploma -
SMK MAT SALLEH RANAU
01.2018 - 01.2023
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