Summary
Overview
Work History
Education
Skills
Timeline
Generic

MOHAMMAD AKASHAH BIN MOHD HANIFF

ASSISTANT MANAGER CUSTOMER SERVICE
KEDAH

Summary

Dynamic Assistant Manager with a proven track record at NUH TRAVEL AND TOURS SDN BHD, excelling in operations management and team leadership. Enhanced customer satisfaction through effective complaint resolution and fostered a collaborative work environment, driving employee performance and achieving significant cost reductions.

Overview

1
1
year of professional experience

Work History

Assistant Manager

NUH TRAVEL AND TOURS SDN BHD
08.2025 - 05.2026
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Education

DIPLOMA PENGURUSAN HAJI DAN UMRAH - PENGURUSAN PELANCONGAN

INSTITUT PROFESIONAL BAITULMAL
Kuala Lumpur, Malaysia
04.2001 -

Skills

Operations management

Team leadership

Employee performance evaluations

Cost reduction

Timeline

Assistant Manager

NUH TRAVEL AND TOURS SDN BHD
08.2025 - 05.2026

DIPLOMA PENGURUSAN HAJI DAN UMRAH - PENGURUSAN PELANCONGAN

INSTITUT PROFESIONAL BAITULMAL
04.2001 -
MOHAMMAD AKASHAH BIN MOHD HANIFFASSISTANT MANAGER CUSTOMER SERVICE