Mohammad Syazwan Ishak
Quality Assurance Analyst (Fraud)
Kuala Lumpur
Summary
Quality assurance professional with proven track record in software testing and defect management. Known for collaborative approach and commitment to delivering high-quality results. Trusted team member who adapts to evolving project requirements, utilizing strong attention to detail and analytical skills.
Overview
8
8
years of professional experience
Work History
Quality Assurance Analyst
Cognizant Technologies Solutions
06.2023 - Current
- Provided training and cascade update to team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
- Provided expert guidance on emerging fraud trends, ensuring proactive response to new threats and risks.
- Maintained comprehensive knowledge of relevant procedure and ensuring compliance throughout the QA process.
- Conducted regular audits of fraud detection processes, identifying areas for improvement and ensuring adherence to regulatory requirements
- Identify gaps or inefficiencies in current fraud prevention processes and propose solutions.
Escalation Management Team
Cognizant Technologies Solutions
06.2023 - Current
- Serve as a first point of contact for handling urgent and complex payment-related issues.
- Liaising with cross-departmental teams to strengthen risk management systems and processes to mitigate fraud and abuse.
- Provides a level 2 support and act as a bridge between the client and the customers in providing support while delivering excellent customer service.
- Handling escalation from the Payment Risk Team and providing quality resolution at the earliest.
- Identifying fraud trends or loopholes in the policy.
Senior Risk Operation Reviewer
Cognizant Technologies Solutions
05.2022 - 06.2023
- Collaborating cross-functionally with Quality Assurance and Subject Matter Expert teams to refine fraud logic.
- Identifying and establishing possible trends of fraud by analysing past and present data of customers' transactions resulting in a decrease in chargebacks.
- Validating junior associates' works by conducting thorough reviews, identifying and resolving errors.
- Review and analyze transaction data to identify and prevent potential fraudulent activities.
- Monitor fraud trends and patterns to detect emerging risks and recommend improvements.
Risk Operation Reviewer
Cognizant Technologies Solutions
02.2021 - 04.2022
- Investigated suspicious account activity patterns by analyzing over 10,000 transactions monthly, resulting in a reduction in fraud losses.
- Maintained high-quality standards while managing multiple ad hoc projects simultaneously, and were bestowed with the Golden Star Awards.
- Review user appeal cases.
- Analyze the data to identify any potentially fraudulent activity.
Front-end Support
FWD TAKAFUL
07.2017 - 01.2021
- Junior IT support for FWD Smart system application.
- Supporting NBOL and FWD Smart system (application) Experience in using JIRA ticketing system and Sales Force / Remedy Force for approver system.
- Assist agent if facing login issues, password expired and suspended.
- Involved in Data Patching and Pre-production project.
Intern as Deskside IT
SUTHERLAND GLOBAL SERVICES
02.2017 - 06.2017
- Company Overview: Global Technical Infrastructure
- Deskside IT supports to more than 1000 users within the organization.
- Provide diverse expertise in telephony, networking, troubleshooting, and software.
- Performed basic software updates and troubleshooting.
- To assist consultants if they are facing technical difficulties regarding their tools, software and hardware asset.
- In charge of maintaining asset functionality and making sure all of the asset prepared is production ready.
- Global Technical Infrastructure
Education
Bachelor of Computer Engineering Technology (Hons.) - Computer And Information Systems
UniKL Malaysian Institute of Information Technology
Kuala Lumpur, Malaysia 07.2017 - 01.2021
Diploma - Computer Engineering
UniKL Malaysian Institute of Information Technology
Kuala Lumpur, Malaysia 04.2001 -
Google Certificate - Foundations: Data, Data, Everywhere - undefined
Skills
Fraud Detection
undefinedTimeline
Quality Assurance Analyst
Cognizant Technologies Solutions
06.2023 - Current
Escalation Management Team
Cognizant Technologies Solutions
06.2023 - Current
Senior Risk Operation Reviewer
Cognizant Technologies Solutions
05.2022 - 06.2023
Risk Operation Reviewer
Cognizant Technologies Solutions
02.2021 - 04.2022
Front-end Support
FWD TAKAFUL
07.2017 - 01.2021
Bachelor of Computer Engineering Technology (Hons.) - Computer And Information Systems
UniKL Malaysian Institute of Information Technology
07.2017 - 01.2021
Intern as Deskside IT
SUTHERLAND GLOBAL SERVICES
02.2017 - 06.2017
Diploma - Computer Engineering
UniKL Malaysian Institute of Information Technology
04.2001 -
Google Certificate - Foundations: Data, Data, Everywhere - undefined
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