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A total of 6yrs+ successful years in IT industry, specifically on the line of business of MSP, eCommerce, BPO, & IT Consultancy Companies. Got awarded by my previous company as they witnessed my perseverance and determination to get things done in a timely manner and crucial way. You will see the award below my CV. I took tons of training, and I have the certificate of accomplishment for Microsoft Azure Administration (AZ 104), Microsoft Azure Fundamentals (AZ 900), Microsoft 365 Fundamentals (MS 900), Microsoft 365 Mobility and Security (MS 101), and lot more to come. Went to Denmark for a Business Trip to the company’s new launch product event and to learn more about the whole Infrastructure of the company. I am currently planning to take training and certification for Apple Certified Mac Technician as I am currently handling and managing our Mac devices including the Endpoint tool that we are using to it.

Technical Support Engineer experienced in troubleshooting hardware and software issues while enhancing client satisfaction. Delivered effective solutions through strong problem-solving and customer service skills. Aspires to advance into System Administration or Network Engineering roles.
Dynamic Tier 1 Technical Support Engineer with a strong foundation in technical troubleshooting and customer service. Experienced in documenting service activities and onboarding processes, committed to driving team collaboration and improving user experiences.

I have been managing complex IT infrastructure in a large Software House for 25 years dealing with the complex requirements of 700+ developers as well as the more normal administrative functions such as HR and finance. Being team leader for a team of up to 8 engineers my role was to design and implement not only basic infrastructure such as WAN’s firewalls and wireless, but also the more esoteric environment requirements specific to software developments such as code repositories, Wiki’s, replica test environments. I also ensured that the more standard environments such as Exchange, Web Services, SharePoint, Active Directory, file services, HR and finance apps such as SAP and of course making sure that everything was backed up locally as well as being replicated to our DR sites. This environment was a mix of blue-sky new technologies as well as integration into an existing well-established Global Enterprise Environment. This required a large amount of tact and superb communication skills to win over the support my American peers. I also worked closely with our facilities management team to ensure our work environment was as good as it could be and that when we expanded/ refurbed that we could incorporate the latest technologies and ideas. With over 700 users, break-fix and refreshing user laptops as well as patching and updating was a high priority, which included working with suppliers utilising global contracts as much as possible. I was also responsible at one stage to ensure that our licensing was managed correctly, at that stage we had over 200 different pieces of software to actively manage. In my previous role I was in technical pre-sales, designing solutions for customers using a variety of platforms to suit their individual needs. I then installed and supported those implementations according to agreed support contracts. I was also Workshop Manager looking after a team of 5 engineers ensuring that we kept our Toshiba Preferred Repair workshop. This meant that we were audited monthly by Toshiba to ensure we met their highest standards. Dedicated Senior Systems Engineer adept at collaborating with clients and team members to determine job scope and project milestones for mechanical systems projects. Over 35 years of systems engineering prowess and knowledge. Proactive and structured with drive for innovation.

 Attentive Desktop Support Technician with 5 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means. 

Dynamic Systems Engineer with extensive experience at System Planning and Analysis, leading successful modernization projects for the ASR-9 Radar System. Proven expertise in project management and technical support, complemented by strong problem-solving abilities. Achieved 100% successful implementation of hardware and software changes across multiple major airports, enhancing operational efficiency.

MOHAMMAD ISMAN AHMAD ZAMBRI

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Bachelor Of Engineering Technology (Hons.) In Applied Electronics

Diploma In Electronic Engineering (Communication)

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Bachelor Of Engineering Technology (Hons.) In Applied Electronics

Diploma In Electronic Engineering (Communication)

High school or equivalent -

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