Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mohammad Fareez Khan

Mohammad Fareez Khan

ASSOCIATE
BSP21, JALAN SAUJANA PUTRA, BANDAR SAUJANA PUTRA, 42610 JENJAROM, SELANGOR

Summary

I am Mohammad Fareez Khan. I am highly creative in Associate work with extensive. I would like to be a part of a company where I could use and enhance my skills as well as gain experience for the future development of myself.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

LEAD AGENT- TRANSCON (CUSTOMER SERVICE)

EXPEDITORS
Bayan Lepas, Penang
10.2024 - Current
  • Ensure smooth and timely freight process flow
  • Coordinate and negotiate rates with our contracted vendors in procuring space and services
  • Ensure accurate and timely client and vendors billing
  • Ensure accurate and timely data entry into our operating system
  • Interact with our customers in arranging their shipments, meeting customer service standards
  • Meet compliance at all times to regulations
  • This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers standard operating procedures are followed as per the SOP
  • Work with the team on meeting KPI standards, as per the company’s procedures
  • Monitor shipment reports to ensure total customer satisfaction
  • Support the supervisor in the following areas: Daily review operational reports and work with team on updating event codes
  • Audit files and work with the team on meeting operating process standards
  • Build and maintaining strong relationships with vendors and customers
  • Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed
  • Monitored call quality to ensure high levels of professionalism and adherence to company standards.
  • Managed a team of agents, providing guidance and support to achieve performance goals.

Customer Service Specialist

DSV Logistic Sdn Bhd
Bayan Lepas, Penang
09.2019 - 10.2024
  • Interact with the company customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on specific product or service
  • Initiates and implements corrective actions as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained
  • Maintain relationship with carriers and customers
  • Solve customer and carrier problems and resolve issues
  • Provide shipment quotes for customers and set up shipment

Maintenance Clerk

Berjaya Penang Hotel
GEORGETOWN, Penang
05.2018 - 09.2019
  • Fostered a culture of continuous improvement by encouraging feedback from maintenance team members, leading to the implementation of process enhancements that improved overall efficiency.
  • Assisted in reducing downtime by organizing and maintaining a comprehensive inventory of spare parts.
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Maintained physical and computer-based filing systems.
  • Managed sensitive or confidential files with attention to data security and storage policies.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Compiled and analyzed data to produce reports.
  • Provided critical support during emergencies such as power outages or natural disasters, working closely with colleagues to restore normalcy as quickly as possible.

ACCOUNT CLERK

GLENEAGLES PENANG
GEORGETOWN, Penang
11.2017 - 04.2018
  • Preparing Purchase order, clearing invoices and does goods receipt
  • And also patients charging bill

Education

DIPLOMA - SECRETARIAL SCIENCE

POLITEKNIK TUANKU SYED SIRAJUDDIN
PERLIS
06.2015 - 10.2018

Skills

Negotiation techniques

Compliance management

Decision-making capacity

Strong leadership

Problem-solving skills

Positive attitude

Polite communication skills

Timeline

LEAD AGENT- TRANSCON (CUSTOMER SERVICE)

EXPEDITORS
10.2024 - Current

Customer Service Specialist

DSV Logistic Sdn Bhd
09.2019 - 10.2024

Maintenance Clerk

Berjaya Penang Hotel
05.2018 - 09.2019

ACCOUNT CLERK

GLENEAGLES PENANG
11.2017 - 04.2018

DIPLOMA - SECRETARIAL SCIENCE

POLITEKNIK TUANKU SYED SIRAJUDDIN
06.2015 - 10.2018

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