Mohammad Anis Taha
Operations Manager
Kuala Lumpur
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Operations Manager
JTS CHECKS SDN BHD
08.2024 - Current
- Lead and oversee all operational aspects of pre-employment screening services, managing a team of 10+ to ensure accuracy, timeliness, and compliance with client SLAs.
- Implement workflow improvements and automation initiatives that enhanced verification turnaround by 20% and reduced error rates.
- Collaborate with HR and Finance departments to align resource planning, budgets, and compliance standards across all screening operations.
- Maintain strong client relationships, providing strategic insights and operational reporting to improve service outcomes.
- Oversee data protection, quality assurance, and policy adherence in accordance with client and regulatory requirements.
- Streamlined operational processes by implementing new tracking systems, resulting in improved efficiency and reduced downtime.
- Led cross-functional teams to enhance workflow, achieving better coordination and timely project completion across departments.
- Developed and executed training programs for staff, significantly increasing team productivity and ensuring compliance with safety standards.
- Analyzed operational data to identify trends and optimize resource allocation, contributing to a more effective supply chain management.
Assistant Operations Manager
JTS CHECKS SDN BHD
07.2020 - 07.2024
- Supported the Operations Manager in daily operational oversight and coordination of business units.
- Managed daily operations for multiple client accounts, ensuring delivery of accurate and compliant background checks.
- Supervised recruitment, onboarding, and performance development of 15+ analysts, fostering a culture of quality and accountability.
- Streamlined verification processes and introduced KPI tracking that improved departmental efficiency by 18%.
- Handled client escalations and audit requests, maintaining 100% SLA compliance and client retention.
- Collaborated closely with HR to improve staff allocation and workload balancing during peak operational periods.
- Streamlined daily operations by implementing process improvements, enhancing team productivity and operational efficiency across departments.
- Led cross-functional teams to execute strategic initiatives, resulting in improved workflow and seamless internal communication.
- Developed and maintained operational metrics to assess performance, facilitating data-driven decisions that optimized resource allocation.
- Trained and mentored junior staff, fostering a collaborative environment that improved overall team performance and morale.
Research Analyst
JTS CHECKS SDN BHD
03.2017 - 07.2020
- Conducted employment, education, and credential verification's for corporate clients in HR, banking, and government sectors.
- Ensured accuracy and confidentiality in handling sensitive candidate data and background information.
- Produced detailed verification reports for client review and compliance audits.
- Worked closely with team leads to optimize verification procedures and shorten turnaround times by 25%.
- Supported continuous improvement initiatives by identifying process gaps and recommending solutions.
- Conducted comprehensive data analysis to identify trends, enhancing decision-making processes across multiple departments.
- Developed and implemented advanced research methodologies, leading to improved efficiency and accuracy in reporting findings.
- Collaborated with cross-functional teams to design and execute strategic initiatives, resulting in enhanced project outcomes.
Trainer
GETFIT Glenmarie
02.2016 - 02.2017
- Delivered personalized training programs for diverse clients, achieving measurable improvements in fitness and overall well-being.
- Conducted performance assessments and developed tailored exercise plans to meet individual goals.
- Demonstrated strong interpersonal skills through consistent client engagement, motivation, and retention.
- Collaborated with management to organize fitness events and group sessions, promoting member satisfaction and retention.
- Maintained accurate records of client progress, leveraging feedback to refine training strategies.
- Cultivated discipline, communication, and coaching techniques that translated into effective leadership in subsequent roles.
- Developed and delivered tailored training programs, enhancing employee engagement and improving overall performance metrics.
- Assessed training needs and implemented innovative solutions, fostering a culture of continuous learning and development.
Intern
Dorsett Grand Subang
01.2014 - 01.2015
- Supported daily operations in a fast-paced environment.
- Worked effectively both independently and in team settings.
- Delivered excellent customer service.
- Followed instructions accurately and managed multiple tasks efficiently.
- Gained experience across multiple departments and adapted to different work cultures.
Intern
Sunway Resort Hotel & Spa
01.2009 - 01.2010
- Served as a dedicated and supportive Intern in a fast-paced environment.
- Remained positive and hopeful even in stressful situations and provided excellent customer assistance at all times.
- Learn the process in the kitchen as well as the restaurant operations.
Education
Diploma In Culinary Arts - Culinary Arts
Sunway University College
Subang Jaya01.2016
Diploma In Culinary Arts - Culinary Arts
Universiti Teknologi Mara
Seberang Prai01.2012
Sijil Pelajaran Malaysia - Sub-Science
SMK Bandar Utama (3)
Petaling Jaya01.2007
Skills
Time Management
Microsoft Office
Operational oversight
Client management
Compliance adherence
Data protection
Quality assurance
Background verification
Interests
An avid home cook
Reading science fiction and thriller
Reading and understanding training programs
Nutrition
Personal Information
Nationality: Malaysian
References
References available upon request
Timeline
Operations Manager
JTS CHECKS SDN BHD
08.2024 - Current
Assistant Operations Manager
JTS CHECKS SDN BHD
07.2020 - 07.2024
Research Analyst
JTS CHECKS SDN BHD
03.2017 - 07.2020
Trainer
GETFIT Glenmarie
02.2016 - 02.2017
Intern
Dorsett Grand Subang
01.2014 - 01.2015
Intern
Sunway Resort Hotel & Spa
01.2009 - 01.2010
Diploma In Culinary Arts - Culinary Arts
Sunway University College
Diploma In Culinary Arts - Culinary Arts
Universiti Teknologi Mara
Sijil Pelajaran Malaysia - Sub-Science
SMK Bandar Utama (3)