MOHAMMAD AL HANIF BIN ROSLAN

- Provide customers various solutions and advice on how to increase their CTOS report score so they can get approval from bank when try to apply loan

- Find a solutions for customers on how to get out from AKPK and settle their SAA ( SPECIAL ATTENTION ACCOUNT in their CCRIS)

- Calculate customers DSR and see if they still get space to apply for bank loan, and give a solutions to customers on how to earn side income to settle their commitment with the bank if their DSR burst

- Advice customers to not apply for any bank loan if they got more than 2 credit application in a year because they will get labeled as a 'Credit Hunger'

- Give solutions to customers on how to maintain their payment on time with the bank especially for the house loan and credit card payment

- Offer customers to do debt consolidation if they got a lot of commitment with multiple banks and just focus and pay to only one account every month with only one bank

- Build a good relationship with customers and always make them feel comfortable by gaining their trust, give a good advice to customers and provide the best service possible

- I've been helping my parents at the restaurant since I was 8 years old, so I learn how to do sales, build a good relationship with customers, following the instructions that was given

- I also find sales and new customers by promote our restaurant on the social media platform like Instagram

- offer customers to try new menu from the restaurant

- Serve the first customer that walk in to the restaurant and give them the best service possible by suggesting them with the best selling food and drinks

- Helping around the restaurant when do closing like mopping and sweeping the floor, wash the dishes, pick up new stocks

- Always control emotions when I have some misunderstand situation with customers by apologize and offer them with the best desserts on the house

- Count the profit and loss of the day and record it on the system