Mohammad Abdur Razzak Rafi
Petaling Jaya
Summary
Dynamic Hospitality Management undergraduate with exceptional communication and counseling abilities, recognized for effectively guiding peers and fostering a supportive environment. Highly motivated and adaptable, with a strong desire to excel in hospitality, customer service, and client-facing roles. Eager to leverage people skills in a professional setting while embracing opportunities for growth and development. Committed to delivering outstanding service and creating memorable experiences for clients and colleagues.
Overview
1
1
year of professional experience
Work History
Part Time Crew Member
Glenmarie Hotel & Golf Resort
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Part Time Crew Member
One World Hotel
- Delivered exceptional guest services and support across multiple departments, maintaining high standard of hospitality
- Assisted in event setups, food & beverage service, and general operations during peak hours
- Maintained cleanliness, order, and efficiency in workstations and public areas
- Worked collaboratively with team members to deliver smooth and professional service to hotel guests
Sales Associate
Tasty Treat
02.2024 - 09.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
BA (Hons.) - Business Management
Binary University of Management & Entrepreneurship
Bandar Puchong Jaya, Selangor09.2028
Higher Secondary Certificate - Business Studies
Kabi Nazrul Govt. College
01.2023
Secondary School Certificate - Business Studies
BCSIR High School & College
01.2021
Skills
- Educational counseling
- Sales performance optimization
- Proficient in communication and collaboration
- Experienced with AI design tools
- ChatGPT, DeepSeek Content Generation
- Organizational time strategies
- Trend analysis proficiency
- Student engagement strategies
- Flexibility and analytical thinking
Language
Bangla Native
English Proficient
Hindi Advanced
Timeline
Sales Associate
Tasty Treat
02.2024 - 09.2024
Part Time Crew Member
Glenmarie Hotel & Golf Resort
Part Time Crew Member
One World Hotel
Higher Secondary Certificate - Business Studies
Kabi Nazrul Govt. College
Secondary School Certificate - Business Studies
BCSIR High School & College
BA (Hons.) - Business Management
Binary University of Management & Entrepreneurship