Summary
Overview
Work History
Education
Skills
Interests
Bike Riding
Timeline
Hi, I’m

Mohamed Zain Bin Yassim

Customer Service Executive
George Town, Penang
Mohamed Zain Bin Yassim

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
years of professional experience
3
Languages

Work History

EPL CORNER

Restaurant All Rounder
1 2018 - 7 2023

Job overview

  • Maintained high standards of customer service in fast-paced environments
  • Mastered point-of-service (POS) computer systems
  • Managed currency and credit transactions accurately
  • Handled inventory control and assisted in stock ordering
  • Resolved complaints promptly and professionally
  • Coordinated scheduling and cross-trained team members
  • Developed loyal clientele through consistent service.

Metroworld Realty Sdn Bhd

Property Negotiator (Team Leader)
11.2015 - 10.2017

Job overview

  • Conducted property evaluations and arranged marketing materials
  • Represented sellers in negotiations with prospective buyers
  • Coordinated sales transactions and liaised with relevant parties
  • Advised clients and assisted buyers in decision-making processes
  • Stayed informed about local property market trends.

Jetstar Airways

Customer Care Representative
09.2012 - 05.2015

Job overview

  • Provided information and processed reservations for customers
  • Ensured compliance with safety procedures
  • Handled refunds and claims for lost luggage
  • Scheduled flight crews and provided airport information.

Symphony BPO Solution

Customer Care (2nd Level)
01.2011 - 08.2012

Job overview

  • Provided technical support and troubleshooting
  • Improved client references through documentation
  • Participated in client training programs
  • Accommodated client disabilities and ensured legal compliance
  • Updated system performance.

Celcom

Customer Service Role
02.2009 - 08.2010

Job overview

  • Handled customer inquiries and complaints
  • Maintained customer records and recommended products
  • Recommended potential products and services.

DHL Express

Operations Agent
04.2008 - 12.2008

Job overview

  • Maintained professional customer service
  • Liaised with internal departments
  • Resolved disputes and queries with customs
  • Ensured compliance with customs regulations.

GSC Sdn Bhd

Crew Leader
12.2006 - 03.2008

Job overview

  • Managed and supervised crew activities
  • Ensured safety on and off work sites.

Education

Higher Secondary/STPM

A Level

SMK ST.XAVIER'S

Higher Secondary/Pre-U/A Level

Skills

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Interests

Photography

Bike Riding

Bike riding is more than just a hobby it's a thrilling adventure that brings joy and freedom. From winding trails to scenic routes, each ride offers a unique experience, invigorating both body and mind. The rush of wind, the rhythm of pedals it's a passion that fuels exploration and endless excitement

Timeline

Property Negotiator (Team Leader)

Metroworld Realty Sdn Bhd
11.2015 - 10.2017

Customer Care Representative

Jetstar Airways
09.2012 - 05.2015

Customer Care (2nd Level)

Symphony BPO Solution
01.2011 - 08.2012

Customer Service Role

Celcom
02.2009 - 08.2010

Operations Agent

DHL Express
04.2008 - 12.2008

Crew Leader

GSC Sdn Bhd
12.2006 - 03.2008

Restaurant All Rounder

EPL CORNER
1 2018 - 7 2023

Higher Secondary/STPM

A Level

SMK ST.XAVIER'S

Higher Secondary/Pre-U/A Level
Mohamed Zain Bin YassimCustomer Service Executive