Photography
Hi, I’m
Mohamed Zain Bin Yassim
Customer Service Executive
George Town, Penang
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
years of professional experience
3
Languages
Work History
EPL CORNER
Restaurant All Rounder
1 2018 - 7 2023
Job overview
- Maintained high standards of customer service in fast-paced environments
- Mastered point-of-service (POS) computer systems
- Managed currency and credit transactions accurately
- Handled inventory control and assisted in stock ordering
- Resolved complaints promptly and professionally
- Coordinated scheduling and cross-trained team members
- Developed loyal clientele through consistent service.
Metroworld Realty Sdn Bhd
Property Negotiator (Team Leader)
11.2015 - 10.2017
Job overview
- Conducted property evaluations and arranged marketing materials
- Represented sellers in negotiations with prospective buyers
- Coordinated sales transactions and liaised with relevant parties
- Advised clients and assisted buyers in decision-making processes
- Stayed informed about local property market trends.
Jetstar Airways
Customer Care Representative
09.2012 - 05.2015
Job overview
- Provided information and processed reservations for customers
- Ensured compliance with safety procedures
- Handled refunds and claims for lost luggage
- Scheduled flight crews and provided airport information.
Symphony BPO Solution
Customer Care (2nd Level)
01.2011 - 08.2012
Job overview
- Provided technical support and troubleshooting
- Improved client references through documentation
- Participated in client training programs
- Accommodated client disabilities and ensured legal compliance
- Updated system performance.
Celcom
Customer Service Role
02.2009 - 08.2010
Job overview
- Handled customer inquiries and complaints
- Maintained customer records and recommended products
- Recommended potential products and services.
DHL Express
Operations Agent
04.2008 - 12.2008
Job overview
- Maintained professional customer service
- Liaised with internal departments
- Resolved disputes and queries with customs
- Ensured compliance with customs regulations.
GSC Sdn Bhd
Crew Leader
12.2006 - 03.2008
Job overview
- Managed and supervised crew activities
- Ensured safety on and off work sites.
Education
Higher Secondary/STPM
A Level
SMK ST.XAVIER'S
Higher Secondary/Pre-U/A Level
Skills
Analytical Thinking
Team Player
Active Listening
Team building
Adaptability and Flexibility
Problem-solving abilities
Multitasking Abilities
Multitasking
Punctual and Dependable
Organizational Skills
Interests
Bike Riding
Bike riding is more than just a hobby it's a thrilling adventure that brings joy and freedom. From winding trails to scenic routes, each ride offers a unique experience, invigorating both body and mind. The rush of wind, the rhythm of pedals it's a passion that fuels exploration and endless excitement
Timeline
Property Negotiator (Team Leader)
Metroworld Realty Sdn Bhd
11.2015 - 10.2017
Customer Care Representative
Jetstar Airways
09.2012 - 05.2015
Customer Care (2nd Level)
Symphony BPO Solution
01.2011 - 08.2012
Customer Service Role
Celcom
02.2009 - 08.2010
Operations Agent
DHL Express
04.2008 - 12.2008
Crew Leader
GSC Sdn Bhd
12.2006 - 03.2008
Restaurant All Rounder
EPL CORNER
1 2018 - 7 2023
Higher Secondary/STPM
A Level
SMK ST.XAVIER'S
Higher Secondary/Pre-U/A Level