Summary
Overview
Work History
Education
Skills
Timeline
Generic
MOHAMED SHAFIQ BIN JAAFAR

MOHAMED SHAFIQ BIN JAAFAR

Johor Bahru, Johor

Summary

Dedicated and hardworking professional with 9+ years experience working in hotel food and beverages industry. Exceptionally skilled at providing the best customer

service to restaurant patron to ensure recurring business.

Overview

12
12
years of professional experience

Work History

Food and Beverage Supervisor

Carlton City
04.2024 - Current
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
  • Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.

F&B Executive

Ibis Singapore Bencoolen
05.2023 - 04.2024

• Served food and beverages to patrons, and prepared or server specialty dishes at table required

• Prepare Coffee Decorates and Serves Drinks to Guest and Customer.

• Did Basic Latte Arts

• Cashiering

• Restock and replenish bar in.

•Handling of VIP Guest, Handling event, Control whole beverage in hotel,Taking care all beverage inventory, In charge of bar.

Senior F&B Assistant

Carlton City Singapore
04.2019 - 03.2023

•Opening and closing lobby bar

• Prepare alcohol or non-alcohol beverages for bar and restaurant patrons

• Interact with customers, take orders and serve snacks and drinks

• Assess customers' needs and preferences and make recommendations

• Restock and replenish bar in

•Cashiering

Team Leader/Bar Captain

Legoland Malaysia Resort
01.2014 - 03.2019
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

The Beer Machine, Johor Bahru

Bartender
01.2013 - 01.2014

•Setup Bar & beverage ivantory

• Prepare alcohol or non-alcohol beverages for bar.

• Assess customers' needs and preferences and make recommendations

• Mix ingredients to prepare cocktails

• Cashiering

•Restock and replenish bar in.

Education

SMK Dato' Seth,SPM (2008), Yong Peng Johor
Johor Bahru, Johor, Malaysia

Skills

    Scheduling staff

    Strong teamwork

    Cost control

    Bar management

    Table service

    Beverage making

    communication

    Staff supervision

    Food and beverage service

    POS systems

    Banquet operations

    Cleaning and organization

Timeline

Food and Beverage Supervisor

Carlton City
04.2024 - Current

F&B Executive

Ibis Singapore Bencoolen
05.2023 - 04.2024

Senior F&B Assistant

Carlton City Singapore
04.2019 - 03.2023

Team Leader/Bar Captain

Legoland Malaysia Resort
01.2014 - 03.2019

The Beer Machine, Johor Bahru

Bartender
01.2013 - 01.2014

SMK Dato' Seth,SPM (2008), Yong Peng Johor
MOHAMED SHAFIQ BIN JAAFAR