Mohamed Junaideen Mohamed Jazam
Bertam
Summary
Chief Technology Officer with extensive experience in IT strategy development and crisis management at Simply Hamper Singapore. Led initiatives that improved operational efficiency and achieved substantial cost savings. Demonstrated leadership in team management and research of emerging technologies, focused on fostering organizational growth and innovation.
Overview
16
16
years of professional experience
Work History
Chief Technology Officer / IT Manager
Simply Hamper Singapore Pte Ltd - Hamper Online Delivery in Singapore
Singapore, Singapore
11.2023 - Current
- Created business continuity plan to protect data in event of natural disaster or long-term outage.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Developed IT strategies and set into place all infrastructure policies.
- Created detailed technical documentation for new and existing systems and applications.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Led strategic planning and execution to enhance profitability and company growth.
- Developed and implemented technology strategies to meet business objectives.
- Executed on-time, under-budget project management to adhere to project road map.
- Optimized supply chain to reduce materials costs and improve distribution.
- Researched emerging technologies in order to recommend improvements that could benefit the organization.
- Provided hands-on support during system upgrades or major outages.
- Managed IT staff, including hiring, training, mentoring, and evaluating performance.
- Developed long-range plans for business growth, resulting in increase in annual sales.
- Managed third-party vendors and client IT teams to effectively and efficiently deliver solutions.
- Hired, trained, and mentored staff members to maximize productivity.
Project Manager /Tech Lead
Venturewicks Resources
Penang, Malaysia
08.2015 - Current
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Created team objectives and roles with specific goals outlined for each individual.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Submitted budget estimates, progress reports and cost tracking reports.
- Managed multiple projects with competing deadlines simultaneously.
- Built and established strong partnerships with teams, vendors and contractors.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided technical guidance and mentorship to junior developers.
- Conducted research into emerging technologies that could be used in future projects.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
Part Time Rugby Coach (CSR)
MRSM Balik Pulau
Penang, Malaysia
08.2024 - Current
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Trained athletes in proper use of equipment for safety and maximum results.
- Developed exercise regimens targeting individual athlete needs.
- Organized fundraisers and events with sponsorships from local businesses in order to help cover costs associated with running a successful program.
- Encouraged athletes to strive for excellence by setting achievable goals while emphasizing respect for others both on and off the field.
- Recruited volunteers from community organizations to assist with coaching duties whenever possible.
- Developed and implemented individualized training programs for players to improve technique, strength, agility and endurance.
- Communicated with coaches and athletes to discuss tournaments, competitions and other events.
- Coordinated pre-season tryouts, training camps and special workshops to support team goals.
- Analyzed game footage to identify areas of improvement in players' performance.
Team Leader Web Development Division
Pinheads Interactive Sdn. Bhd.
Skudai, Malaysia
01.2017 - 08.2020
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Implemented strategies to take advantage of new opportunities.
- Led a team of 10 individuals in achieving quarterly sales targets, exceeding goals.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Identified needs of customers promptly and efficiently.
- Maintained a positive work environment that promoted collaboration between team members.
Project Co-ordinator
Pinheads Interactive Sdn. Bhd.
Skudai, Malaysia
01.2017 - 08.2020
- Developed and maintained project plans, schedules and budgets to ensure successful completion of projects.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Introduced change improvement plans to achieve goals, methodologies and initiatives.
- Assisted project manager in drafting schedules and related documentation.
Web Developer Front End
Pinheads Interactive Sdn. Bhd.
Skudai, Malaysia
08.2016 - 08.2017
- Delivered end-user training on content management systems allowing staff to make easy updates and maintenance to website without developer assistance.
- Ensured website security by implementing measures to protect against common vulnerabilities.
- Conducted website testing across multiple browsers and devices to ensure compatibility and responsiveness.
- Developed e-commerce sites using platforms like Shopify and WordPress, including payment gateway integration.
- Optimized website load times and performance using techniques such as minification and content delivery networks (CDNs).
- Provided technical support in resolving customer issues related to web development projects.
Team Lead / Supervisor /Inbound Call Center Representative
Pizza Hut Sri Lanka
Colombo, Sri Lanka
03.2009 - 09.2010
- Reviewed customer complaints to determine appropriate methods for resolution.
- Led team meetings to update on goals, share best practices, and discuss improvements.
- Coordinated with IT department to troubleshoot and resolve technical issues impacting call center operations.
- Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.
Education
BSc (Hons.) - Information Technology, Specialism in Business Information System
Asia Pacific University (Dual Degree - Staffordshire)
Malaysia01.2016
Foundation Studies -
Albukhary International University
Malaysia01.2012
Skills
- IT strategy development
- Web development technologies
- Content management systems
- Marketing automation tools
- Project management
- Digital advertising strategies
- Customer support services
- Search engine optimization techniques
- User interface design principles
- Visual design applications
- Emerging technology research
- Team leadership
- Customer relationship management
- Staff training
- Crisis management
- Problem-solving aptitude
- Self motivation
- International business
- Resource allocation
- Talent acquisition
- Brand development
- Results orientation
- Executive leadership
- Operating systems
- New product introductions
- Quality control planning
Languages
Sinhala
First Language
English
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Malay
Intermediate (B1)
B1
References
References available upon request.
Timeline
Part Time Rugby Coach (CSR)
MRSM Balik Pulau
08.2024 - Current
Chief Technology Officer / IT Manager
Simply Hamper Singapore Pte Ltd - Hamper Online Delivery in Singapore
11.2023 - Current
Team Leader Web Development Division
Pinheads Interactive Sdn. Bhd.
01.2017 - 08.2020
Project Co-ordinator
Pinheads Interactive Sdn. Bhd.
01.2017 - 08.2020
Web Developer Front End
Pinheads Interactive Sdn. Bhd.
08.2016 - 08.2017
Project Manager /Tech Lead
Venturewicks Resources
08.2015 - Current
Team Lead / Supervisor /Inbound Call Center Representative
Pizza Hut Sri Lanka
03.2009 - 09.2010
BSc (Hons.) - Information Technology, Specialism in Business Information System
Asia Pacific University (Dual Degree - Staffordshire)
Foundation Studies -
Albukhary International University