MS Office 365
Mohamed Iqmal Hamudi Ashroff
Senior Executive, Corporate Information Technology
De Rozelle Condominium, Jalan Merbah 10/1, Seksyen 10 Kota Damansara, 47810 Petaling Jaya, Selangor
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
3
3
Languages
4
4
years of post-secondary education
Work History
Senior Executive - Corporate IT (EUC)
Carsome Sdn Bhd
01.2020 - Current
- Microsoft Azure Admin Console - manage new staff account creation, amendment details, deletion (Onboarding & Offboarding).
- Google Workspace Admin Console - manage new staff account creation, amendment details, deletion (Onboarding & Offboarding).
- Workplace From Meta Admin Console (Facebook Corporate) - manage new staff account creation, amendment details, deletion (Onboarding & Offboarding).
- Mosyle Admin Platform (MDM for Apple) - Manage the MDM installation to devices (Macbook & iPad), push software to devices, monitor the devices status (Basic level).
- ManageEngine EndPoint Central Platform - manage installation of the DC agent to laptops, using ME for remote purposes for troubleshooting end user issues with laptops, asset management & monitor software installed in laptops.
- Crowdstrike Antivirus (Win) / Falcon (MacOS) - installation agent to laptops.
- Video Conferencing- at intermediate level using GMeet, Zoom and Workplace platform (using OBS software to integrate two platforms above).
- Ticketing System - previously using ManageEngine platform and currently move to Jira Ticketing platform under Zoho.
- Apple Business Manager Platform - manage for Apple ID creation for users using MacBook or iPad.
- Smart PSS Desktop (CCTV) - to manage the platform when in incident/cases requesting the footage of the scene.
- Streamlined operations to maximize business efficiency and profits.
- Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
IT, Admin & Facilities Executive
Malaysia University of Science and Technology
7 2015 - 12.2019
- For IT - Installing and configuring computer hardware, software, systems, networks and printers for staffs
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests and to log service requests after resolved it with users
- Providing technical support and troubleshoot for staffs in the campus
- Manage PC setup and setting up accounts and emails for new users (staffs and students)
- Repairing and replacing equipment as necessary
- Prepare ID Card for staffs and students
- For Facilities - Monitoring and maintaining access door system and CCTV in campus and office
- Prepare monthly attendance report for all staffs
- Monitoring and maintaining facilities in campus and office such as air-conditioning, projectors and etc
- Keep record for air-conditioning servicing and liaise with vendor when needed.
Business Development Executive
Allianz Malaysia Berhad
10.2014 - 05.2015
- Call potential clients to expand their customer base
- Customize insurance programs to suit individual clients
IT/Network Technician (Part time)
Marz Technology & Trading
01.2014 - 09.2014
- Configures and installs Windows workstations
- Identifies, troubleshoots and resolves hardware-, software- and network-related problems
Pembantu Tadbir (Penaksiran) Gred 21 Sambilan
Lembaga Hasil Dalam Negeri Malaysia (LHDNM)
11.2012 - 06.2013
- Working in finance department and call center environment
- Assist customer with their inquiry about Taxation
- Assist customer on BR1M process & any inquiry.
Data Operation Assistant
Unisys (M) Sdn Bhd
11.2011 - 08.2012
- Working in call center environment
- Assist customer with their inquiry about Taxation
- Assist customer on BR1M process & any inquiry.
Customer Service Executive-Call center Environment
VADS BERHAD
08.2006 - 08.2007
- Working in call center environment
- Assist customer with their inquiry about Celcom product and services
Education
Diploma in Computer Science - Computer Science
Kolej Poly-Tech MARA, Kuala Lumpur
Kuala Lumpur, Malaysia 07.2003 - 07.2006
Certification in Computer Science
Kolej Poly-Tech MARA, Kuala Lumpur
Kuala Lumpur, Malaysia 04.2002 - 04.2003
Skills
Operations Management
Additional Information
- MYR 3,200, Selangor, Kuala Lumpur
- Microsoft Office, Zebra CardStudio, C++, Visual Basic, Adobe Photoshop CS6
Personal Information
- Age: 42 years
- Expected Salary: MYR 5,500
- Gender: Male
- Nationality: Malaysia
References
- Silan Valoo, Senior Manager TechOps, 012-6060440
- Izwan Bin Fadzil, Country IT Manager, 017-3560690
Software
MS Azure Admin Console
Google Workplace Admin Console
Workplace From Meta Admin Console
Mosyle Admin Platform (MDM for Apple)
ManageEngine EndPoint Central Platform
Crowdstrike Antivirus (Win) / Falcon (MacOS
Video Conferencing- GMeet, Zoom & Workplace platform
Ticketing System - ManageEngine & Jira Ticketing platform
Apple Business Manager Platform
Smart PSS Desktop (CCTV)
OBS Software
Timeline
Senior Executive - Corporate IT (EUC)
Carsome Sdn Bhd
01.2020 - Current
Business Development Executive
Allianz Malaysia Berhad
10.2014 - 05.2015
IT/Network Technician (Part time)
Marz Technology & Trading
01.2014 - 09.2014
Pembantu Tadbir (Penaksiran) Gred 21 Sambilan
Lembaga Hasil Dalam Negeri Malaysia (LHDNM)
11.2012 - 06.2013
Data Operation Assistant
Unisys (M) Sdn Bhd
11.2011 - 08.2012
Customer Service Executive-Call center Environment
VADS BERHAD
08.2006 - 08.2007
Diploma in Computer Science - Computer Science
Kolej Poly-Tech MARA, Kuala Lumpur
07.2003 - 07.2006
Certification in Computer Science
Kolej Poly-Tech MARA, Kuala Lumpur
04.2002 - 04.2003
IT, Admin & Facilities Executive
Malaysia University of Science and Technology
7 2015 - 12.2019
Similar Profiles
Alina Aelissa A/P D. AlexanderAlina Aelissa A/P D. Alexander
Customer Service Team Leader at Carsome Sdn BhdCustomer Service Team Leader at Carsome Sdn Bhd
NUR SHUHADA ATIKANUR SHUHADA ATIKA
COUNTRY CUSTOMER SERVICE at CARSOME SDN BHDCOUNTRY CUSTOMER SERVICE at CARSOME SDN BHD
GANAGESWARI KASAVANGANAGESWARI KASAVAN
Team Leader, Sales Operations at Carsome Sdn BhdTeam Leader, Sales Operations at Carsome Sdn Bhd