MS Office 365
Mohamed Iqmal Hamudi Ashroff
Senior Executive, Corporate Information Technology
De Rozelle Condominium, Jalan Merbah 10/1, Seksyen 10 Kota Damansara, 47810 Petaling Jaya, Selangor
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
3
3
Languages
4
4
years of post-secondary education
Work History
Senior Executive - Corporate IT (EUC)
Carsome Sdn Bhd
Mutiara Damansara, 47810 Petaling Jaya, Selangor
01.2020 - Current
- Microsoft Azure Admin Console - manage new staff account creation, amendment details, deletion (Onboarding & Offboarding).
- Google Workspace Admin Console - manage new staff account creation, amendment details, deletion (Onboarding & Offboarding).
- Workplace From Meta Admin Console (Facebook Corporate) - manage new staff account creation, amendment details, deletion (Onboarding & Offboarding).
- Mosyle Admin Platform (MDM for Apple) - Manage the MDM installation to devices (Macbook & iPad), push software to devices, monitor the devices status (Basic level).
- ManageEngine EndPoint Central Platform - manage installation of the DC agent to laptops, using ME for remote purposes for troubleshooting end user issues with laptops, asset management & monitor software installed in laptops.
- Crowdstrike Antivirus (Win) / Falcon (MacOS) - installation agent to laptops.
- Video Conferencing- at intermediate level using GMeet, Zoom and Workplace platform (using OBS software to integrate two platforms above).
- Ticketing System - previously using ManageEngine platform and currently move to Jira Ticketing platform under Zoho.
- Apple Business Manager Platform - manage for Apple ID creation for users using MacBook or iPad.
- Smart PSS Desktop (CCTV) - to manage the platform when in incident/cases requesting the footage of the scene.
- Streamlined operations to maximize business efficiency and profits.
- Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
IT, Admin & Facilities Executive
Malaysia University of Science and Technology
7 2015 - 12.2019
- For IT - Installing and configuring computer hardware, software, systems, networks and printers for staffs
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests and to log service requests after resolved it with users
- Providing technical support and troubleshoot for staffs in the campus
- Manage PC setup and setting up accounts and emails for new users (staffs and students)
- Repairing and replacing equipment as necessary
- Prepare ID Card for staffs and students
- For Facilities - Monitoring and maintaining access door system and CCTV in campus and office
- Prepare monthly attendance report for all staffs
- Monitoring and maintaining facilities in campus and office such as air-conditioning, projectors and etc
- Keep record for air-conditioning servicing and liaise with vendor when needed.
Business Development Executive
Allianz Malaysia Berhad
10.2014 - 05.2015
- Call potential clients to expand their customer base
- Customize insurance programs to suit individual clients
IT/Network Technician (Part time)
Marz Technology & Trading
01.2014 - 09.2014
- Configures and installs Windows workstations
- Identifies, troubleshoots and resolves hardware-, software- and network-related problems
Pembantu Tadbir (Penaksiran) Gred 21 Sambilan
Lembaga Hasil Dalam Negeri Malaysia (LHDNM)
11.2012 - 06.2013
- Working in finance department and call center environment
- Assist customer with their inquiry about Taxation
- Assist customer on BR1M process & any inquiry.
Data Operation Assistant
Unisys (M) Sdn Bhd
11.2011 - 08.2012
- Working in call center environment
- Assist customer with their inquiry about Taxation
- Assist customer on BR1M process & any inquiry.
Customer Service Executive-Call center Environment
VADS BERHAD
08.2006 - 08.2007
- Working in call center environment
- Assist customer with their inquiry about Celcom product and services
Education
Diploma in Computer Science - Computer Science
Kolej Poly-Tech MARA, Kuala Lumpur
Kuala Lumpur, Malaysia 07.2003 - 07.2006
Certification in Computer Science
Kolej Poly-Tech MARA, Kuala Lumpur
Kuala Lumpur, Malaysia 04.2002 - 04.2003
Skills
Operations Management
Strategic Planning
Technical Support
Office Management
Project Management
Administrative Support
Teamwork and Collaboration
Problem-Solving
Computer Skills
Analytical Skills
Additional Information
- MYR 3,200, Selangor, Kuala Lumpur
- Microsoft Office, Zebra CardStudio, C++, Visual Basic, Adobe Photoshop CS6
Personal Information
- Age: 42 years
- Expected Salary: MYR 5,500
- Gender: Male
- Nationality: Malaysia
References
- Silan Valoo, Senior Manager TechOps, 012-6060440
- Izwan Bin Fadzil, Country IT Manager, 017-3560690
Software
MS Azure Admin Console
Google Workplace Admin Console
Workplace From Meta Admin Console
Mosyle Admin Platform (MDM for Apple)
ManageEngine EndPoint Central Platform
Crowdstrike Antivirus (Win) / Falcon (MacOS
Video Conferencing- GMeet, Zoom & Workplace platform
Ticketing System - ManageEngine & Jira Ticketing platform
Apple Business Manager Platform
Smart PSS Desktop (CCTV)
OBS Software
Timeline
Senior Executive - Corporate IT (EUC)
Carsome Sdn Bhd
01.2020 - Current
Business Development Executive
Allianz Malaysia Berhad
10.2014 - 05.2015
IT/Network Technician (Part time)
Marz Technology & Trading
01.2014 - 09.2014
Pembantu Tadbir (Penaksiran) Gred 21 Sambilan
Lembaga Hasil Dalam Negeri Malaysia (LHDNM)
11.2012 - 06.2013
Data Operation Assistant
Unisys (M) Sdn Bhd
11.2011 - 08.2012
Customer Service Executive-Call center Environment
VADS BERHAD
08.2006 - 08.2007
Diploma in Computer Science - Computer Science
Kolej Poly-Tech MARA, Kuala Lumpur
07.2003 - 07.2006
Certification in Computer Science
Kolej Poly-Tech MARA, Kuala Lumpur
04.2002 - 04.2003
IT, Admin & Facilities Executive
Malaysia University of Science and Technology
7 2015 - 12.2019