Mohamed Nihaj
Gulbakaage,S. Feydhoo
Summary
Highly motivated, well-organized, and energetic individual with a confident and trusted demeanor. Seeking opportunities to create unique guest experiences and contribute to overall satisfaction. Open to learning and receptive to feedback, constantly striving to improve skills and knowledge. Friendly with a pleasant personality that allows for easy adaptation to multicultural environments, ensuring seamless interactions with diverse clientele. Proven track record of successfully running operations, nurturing and growing businesses, reducing costs, and maximizing profits. Brings valuable experience working with well-established and trusted luxury brands in the Maldives, delivering exceptional service and upholding brand reputation.
Overview
22
22
years of professional experience
Work History
General Manager
Brennia Kottefaru
Maldives
09.2021 - 07.2024
- Established and maintained strong relationships with business partners and property stakeholders to identify new opportunities and drive growth
- Analyzed customer feedback and usage data to identify areas for improvement and develop strategies to increase customer loyalty
- Developed and implemented a strategic business plan that resulted in a 50% increase in revenue
- Developed a customer service program that improved customer satisfaction by 90%, resulting in higher retention and referrals
- Developed and enforced policies and procedures to ensure compliance with legal and regulatory standards
- Developed and monitored budgets to ensure financial targets were met and cost-saving measures were implemented.
General Manager
Rahaa Resort
Maldives
03.2019 - 08.2021
- Pre-opening and opening of the resort within the budget
- Coached and trained direct reports and operations team to effectively manage wages and controllable expenses
- Developed Food & Beverage concept and offerings to reduce costs without compromising guest satisfaction
- Developed operational strategy to drive guest satisfaction and financial results without compromising employee satisfaction
- P&L and financial management.
Owners Representative
Velaa Private Island
Maldives
07.2017 - 03.2019
- People development, Service excellence & Development
- Sales & Marketing and profitability
- Government Relations, legal and compliance
- Financial Management.
Resident Manager
Velaa Private Island
Maldives
01.2011 - 06.2017
- Provided supervision, direction and leadership in the entire operations of the resort in accordance with the objectives, performance and quality standards as set by Velaa Private Island
- Ensured efficient, effective and profitable functioning of Food & Beverage, Front Office, Housekeeping & Laundry, Dive Centre, Water Sports, Recreation, Spa, Golf Academy, Transportation, Kids Club, Security and Fitness Centre departments
- Pre-opening and post opening
- Acquisition of the island.
Front Office Manager
Huvafen Fushi
Maldives
12.2009 - 01.2011
- Lead a team of 40 team members in the day to day operation of Front Office Department, Including butlers, Airport Representatives, Telephone operators, Luggage porters and night Auditors.
Head Butler
Huvafen Fushi
Maldives
08.2007 - 12.2009
Butler
Huvafen Fushi
Maldives
03.2005 - 08.2007
F&B Supervisor
Huvafen Fushi
Maldives
07.2004 - 03.2005
F&B Captain
Huvafen Fushi
Maldives
04.2004 - 07.2004
Head Waiter
Angaga Island Resort
Maldives
10.2003 - 04.2004
Restaurant Waiter
Bandos Island Resort
Maldives
07.2003 - 10.2003
F&B Apprentice
Four Seasons Resort Maldives at Kuda Huraa
07.2002 - 07.2003
Education
MSc. in International Hospitality Business Management - undefined
RGU
PGD in International Hospitality Management - undefined
BHMS
Skills
Microsoft office
Property Management systems
Point of sales
Inventory management systems
Human Resources and Payroll systems
Communication skills
Customer service
Pre-opening
Project management
Rooms Division
Food & Beverage management
Financial management
Property operations
Renovations and Refurbishments
Human Resources management
Training
- Management Training - Baltchug Kempinski, Moscow, Russia.
- Food & Beverage Service - BHMS, Luzern, Switzerland.
Timeline
General Manager
Brennia Kottefaru
09.2021 - 07.2024
General Manager
Rahaa Resort
03.2019 - 08.2021
Owners Representative
Velaa Private Island
07.2017 - 03.2019
Resident Manager
Velaa Private Island
01.2011 - 06.2017
Front Office Manager
Huvafen Fushi
12.2009 - 01.2011
Head Butler
Huvafen Fushi
08.2007 - 12.2009
Butler
Huvafen Fushi
03.2005 - 08.2007
F&B Supervisor
Huvafen Fushi
07.2004 - 03.2005
F&B Captain
Huvafen Fushi
04.2004 - 07.2004
Head Waiter
Angaga Island Resort
10.2003 - 04.2004
Restaurant Waiter
Bandos Island Resort
07.2003 - 10.2003
F&B Apprentice
Four Seasons Resort Maldives at Kuda Huraa
07.2002 - 07.2003
MSc. in International Hospitality Business Management - undefined
RGU
PGD in International Hospitality Management - undefined
BHMS