MOHAMAD ZULFIKAR BIN BADREN SHAH
Concierge Associate
Ipoh
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at WEIL Hotel. Proven ability to resolve issues efficiently while maximizing guest satisfaction. Experienced in managing and providing detailed local information, ensuring memorable experiences for all visitors. Committed to fostering a positive environment and enhancing brand loyalty.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Concierge Associate
WEIL Hotel
10.2023 - Current
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Retail Worker
MG Gadget
05.2022 - 07.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Education
High School Diploma -
SMK PINJI
Ipoh, Perak, Malaysia 04.2001 -
Skills
Customer service
Reservations management
Telephone etiquette
Problem-solving
Strong work ethic
Timeline
Concierge Associate
WEIL Hotel
10.2023 - Current
Retail Worker
MG Gadget
05.2022 - 07.2023
High School Diploma -
SMK PINJI
04.2001 -
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