Mohamad Zafrul Nazreen Bin Shafie
Johor
Summary
A dedicated, hardworking, and responsible individual who is a quick learner. Capable of working independently or as part of a team and able to adapt to various work environments.
Overview
2
2
Languages
12
12
years of professional experience
Work History
J&T And DHL ecommerce
Drivers Direct
Johor city, Johor, Malaysia
01.2026 - Current
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Built and maintained courteous and effective working relationships.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
Food Panda
Rider
Johor city, Johor, Malaysia
03.2021 - 12.2025
- Engaged with customers to better understand needs and deliver excellent service.
- Actively listened to customers to fully understand requests and address concerns.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
Assistant Bar Manager
KFRY Restaurant
Johor city, Johor, Malaysia
12.2018 - 02.2021
- Managed bar operations, including stock control, rostering staff, and maintaining high standards of cleanliness.
- Facilitated communication between suppliers, carriers, and customers to resolve issues swiftly and maintain service quality.
- Prepared reports detailing data analysis and prospective solutions, benefits and costs.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
Supervisor Bar Tender
Hotel Le Grandeur
Senai, Johor, Malaysia
01.2015 - 07.2017
- Analysed performance reports to improve manufacturing department strategy.
- Achieved productivity targets by motivating and incentivising manufacturing teams.
- Checked work throughout production phases for good quality control.
- Implemented stock rotation methods, reducing wastage and improving availability of fresh stock.
Education
Diploma - Hotel & Catering
Kolej Teknologi Antarabangsa Cybernetics
Kuala Lumpur, Malaysia01-2015
SPM - Perdagangan
SMK Tunku Abdul Rahman Putra
Kulai, Johor01-2011
Skills
- Customer service
- Team building
- Customer relationship management
- Quality control
- Stock management
- Problem solving
- Service time achievement
- Complaint resolution
Languages
English
Advanced
C1
Malay
Proficient
C2
Custom Section
- 32 Yrs Old
Timeline
J&T And DHL ecommerce
Drivers Direct
01.2026 - Current
Food Panda
Rider
03.2021 - 12.2025
Assistant Bar Manager
KFRY Restaurant
12.2018 - 02.2021
Supervisor Bar Tender
Hotel Le Grandeur
01.2015 - 07.2017
Diploma - Hotel & Catering
Kolej Teknologi Antarabangsa Cybernetics
SPM - Perdagangan
SMK Tunku Abdul Rahman Putra