MOHAMAD TAUFIK BIN HASSAN
SUPPLY CHAIN AND LOGISTICS
Johor Bahru, Johor
Summary
Dynamic customer service and logistics professional with proven expertise at Swift Integrated Logistics Sdn Bhd. Excelled in complaint resolution and streamlined order-processing workflows, enhancing customer satisfaction. Skilled in transportation planning and warehouse management, achieving a 25% boost in on-time delivery rates while fostering team productivity through effective training.
Logistic Officer with 2 of years of experience developing project-relevant insights from information and research for strategic procurement. Strong capacity to deliver logistical support and inventory management. Energetic self-starter with excellent communication skills.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Service Assistant
Swift Integrated Logistics Sdn Bhd
09.2024 - Current
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Answered customer questions about product availability and shipment times.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Resolved 95% of customer inquiries within 24 hours via phone, email, and live chat, earning a 4.8/5 satisfaction score.
- Streamlined order-processing workflows, cutting average handling time by 30%.
- Collaborated with sales/logistics teams to resolve 50+ complex shipment delays monthly.
Logistics Officer
Tiong Nam Logistics Solutions Sdn Bhd
09.2023 - 09.2024
- Managed functional areas of logistics.
- Reduced transportation costs with effective route planning and carrier negotiations for streamlined delivery operations.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Boosted on-time delivery rates by 25% by redesigning routing strategies and implementing real-time tracking.
- Managed daily warehouse operations, including product placement and inventory audits, reducing picking errors by 15%.
- Trained 2 team members on WMS workflows, improving team productivity by 20%.
Education
Bachelor of Technology Supply Chain And Logistics - Supply Chain And Logistics
Universiti Teknikal Malaysia Melaka
Durian Tunggal, Melaka, Malaysia 04.2001 -
Skills
Complaint resolution
Languages
English
Upper intermediate (B2)
Malay
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceWork from home optionPersonal development programsCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Assistant
Swift Integrated Logistics Sdn Bhd
09.2024 - Current
Logistics Officer
Tiong Nam Logistics Solutions Sdn Bhd
09.2023 - 09.2024
Bachelor of Technology Supply Chain And Logistics - Supply Chain And Logistics
Universiti Teknikal Malaysia Melaka
04.2001 -
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