Mohamad Shahrul Nizam Bin Zulkifli
Ulu Tiram
Summary
Experienced in driving sales growth and managing customer relationships with a positive attitude. Skilled at team leadership and delivering on targets while maintaining high levels of customer satisfaction. Enjoy finding innovative solutions to complex sales challenges.
Overview
1
1
Language
11
11
years of professional experience
Work History
Assistant Sales Manager
Ben Line Agencies M Sdn Bhd
Johor Bahru, Malaysia
2021.10 - Current
- Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.
- Led sales team in developing and executing strategies to achieve quarterly sales targets.
- Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Analysed market trends to identify new sales opportunities and increase market share.
- Monitored sales team performance and provided training to help reach targets.
- Executed sales manager responsibilities in the absence of the manager.
- Oversaw after-sales support services, ensuring high levels of customer satisfaction and repeat business.
- Resolved customer complaints promptly, turning dissatisfied customers into brand advocates.
- Solved complex customer requests to maintain customer satisfaction.
- Guided sales team through challenging negotiations, securing deals that met both client and company objectives.
Senior Sales Executive
Ben Line Agencies (M) Sdn Bhd
JOHOR BAHRU, Malaysia
2020.08 - 2021.10
- Achieved and surpassed sales targets consistently, contributing significantly to the company's growth and profitability.
- Planned and coordinated product sales to exceed revenue projections and growth targets.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Adapted selling style based on customer profile and requirements.
- Adapted sales techniques and approaches in response to market changes and competitive pressures.
- Coordinated with internal teams, including product development and customer service, to meet client needs effectively.
- Shared comprehensive brand and product knowledge to maximise sales.
- Provided exceptional after-sales support, addressing any customer concerns and fostering loyalty.
- Collaborated with sales and marketing teams to produce ideas for sales aids, promotions and leaflets.
Sales Executive
Ben Line Agencies (M) Sdn Bhd
Johor Bahru, Malaysia
2016.11 - 2019.09
- Consistently achieved or surpassed sales targets.
- Achieved company targets through implementation of targeted sales strategies that aligned with business objectives.
- Increased profits by negotiating favourable terms and pricing.
- Coordinated sales initiatives with marketing teams, enhancing collaboration and driving profit growth.
- Conducted cold calls to engage potential customers and introduce products. to build lead database.
- Provided accurate quotes and price information to inform customer decision-making.
- Adapted sales techniques and approaches in response to market changes and competitive pressures.
Customer Service Executive
World Eastern Logistics (M) Sdn Bhd
JOHOR BAHRU, Malaysia
2016.02 - 2016.11
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
- Responded to customer emails with accurate, professional replies.
- Followed-up on customer interactions to provide further support.
- Maintained compliance with company processes and regulations.
Trainee
Lima Bintang Logistics
Senai, Malaysia
2015.09 - 2016.01
- Handled phone calls and responded to emails on behalf of staff, keeping senior members free to focus on larger issues.
- Managed customer inquiries via email and telephone, ensuring exceptional service and building positive relationships.
- Maintained accurate records by entering and verifying data in computer system.
- Supplied printed materials that facilitated smooth office operations.
- Shadowed office staff daily to understand work scope and improve support capabilities.
Education
Diploma of Higher Education - Diploma in Maritime Transport Management
Netherlands Maritime Institute of Technology
Johor Bahru , Johor2015-01
Skills
- Pipeline management
- Sales forecasting
- Sales reporting
- Market analysis
- Lead generation
- Customer relationship management
- Target achievement
- Product knowledge
- Team leadership
- Customer retention
- Client communication
- Strategic thinking
- Staff training
- Supplier management
Languages
English
Advanced
C1
Timeline
Assistant Sales Manager
Ben Line Agencies M Sdn Bhd
2021.10 - Current
Senior Sales Executive
Ben Line Agencies (M) Sdn Bhd
2020.08 - 2021.10
Sales Executive
Ben Line Agencies (M) Sdn Bhd
2016.11 - 2019.09
Customer Service Executive
World Eastern Logistics (M) Sdn Bhd
2016.02 - 2016.11
Trainee
Lima Bintang Logistics
2015.09 - 2016.01
Diploma of Higher Education - Diploma in Maritime Transport Management
Netherlands Maritime Institute of Technology