MOHAMAD RADI ABDUL RAZAK
Retail Learning Specialist
Pulau Pinang
Summary
Developed leadership and strategic planning skills in fast-paced environment, focusing on operational efficiency and team performance.
Professional trainer with strong background in developing and delivering effective training programs. Skilled in instructional design, curriculum development, and performance assessment. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, and fostering positive learning environment.
Overview
21
21
years of professional experience
Work History
Area In Charge
Adidas Neonshine Sdn. Bhd
09.2024 - Current
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
Operations Manager & Event Organizer
Arar Bright Enterprise
03.2023 - 08.2024
- Managing income and expenses to ensure that a business earns a net operating profit (P&L)
- Plans, identifies, communicates, and delegates appropriate responsibilities and practices to the team to ensure smooth flow of operations
- Lead, train, and mentor staff to enhance their skills and productivity
- Conduct performance evaluations, provide feedback and ensure adequate staffing levels and manage recruitment processes
- Led and planning, coordination, and execution of events
- Developed detailed event plans, timelines, and budgets to ensure all aspects of the event were covered
- Created and implemented marketing strategies to promote events, utilizing social media, and traditional advertising channels
Retail Learning Specialist (L&D)
Starbucks Coffee Company
05.2018 - 02.2023
- Worked to create a warm and welcoming classroom environment, conducive to learning
- Worked with a team to research and develop new learning material for staff
- Facilitated innovative learning experiences and hands-on learning
- Facilitated meaningful learning experiences on a daily basis
- Performing an independent evaluation of records, systems, and processes
- Ensuring compliance in quality and accuracy of records
- Creating reports after performing store assessments
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Store Manager
Starbucks Coffee Company
11.2008 - 04.2018
- Managing income and expenses to ensure that a business earns a net operating profit (P&L)
- Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store team to ensure smooth flow of operations
- Developed weekly schedules per payroll guidelines while accounting for employee and store needs
- Quickly determined customer needs, and developed solutions to meet needs
- Supervised and trained teams of employees in sales, merchandising, and inventory control
Shift Manager
Starbucks Coffee Company Sdn. Bhd
08.2003 - 10.2008
- Cash controller to ensure shifts running smoothly
- Promoted a positive work environment through open communication and constructive feedback.
- Provided customer with high quality products and knowledge sharing
- Perform multiple job duties and provide excellent customer service
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
Executive Diploma - Business Management
Open University Malaysia
Penang 04.2001 -
Certificate - Food And Beverage
Pahang Professional Development Institute
Kuantan, Pahang, Malaysia 04.2001 -
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Dato Syed Ahmad
Kedah 04.2001 -
Penilaian Menengah Rendah (PMR) -
Sekolah Menengah Dato Syed Ahmad
Kedah 04.2001 -
Skills
- Microsoft Word
- Microsoft Excel
- Sign Language Malaysia
Interpersonal Communication
Personal Information
- Place of Birth: Kedah
- Date of Birth: 11/06/82
- Gender: Male
- Nationality: Malaysian
- Marital Status: Single
Timeline
Area In Charge
Adidas Neonshine Sdn. Bhd
09.2024 - Current
Operations Manager & Event Organizer
Arar Bright Enterprise
03.2023 - 08.2024
Retail Learning Specialist (L&D)
Starbucks Coffee Company
05.2018 - 02.2023
Store Manager
Starbucks Coffee Company
11.2008 - 04.2018
Shift Manager
Starbucks Coffee Company Sdn. Bhd
08.2003 - 10.2008
Executive Diploma - Business Management
Open University Malaysia
04.2001 -
Certificate - Food And Beverage
Pahang Professional Development Institute
04.2001 -
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Dato Syed Ahmad
04.2001 -
Penilaian Menengah Rendah (PMR) -
Sekolah Menengah Dato Syed Ahmad
04.2001 -
Similar Profiles
Muhammad Fitri Bin KhamisMuhammad Fitri Bin Khamis
Assistant Store Manager at Neonshine Sdn BhdAssistant Store Manager at Neonshine Sdn Bhd
Fabien Pah Sao YangFabien Pah Sao Yang
Storekeeper at Adidas Malaysia Sdn BhdStorekeeper at Adidas Malaysia Sdn Bhd
GAUTHAMT VELAYUDAMGAUTHAMT VELAYUDAM
OPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHDOPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHD