Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Senior Technician position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
2
2
Language
Work History
Technician
Exceltec Property Services Sdn. Bhd.
03.2023 - Current
Responsible for all installation, troubleshoot & repair, maintenance, service calls, and delivery of equipment to customers
Setup sound system such as Speaker, Mixer, Digital Audio Interface and Microphone.
Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
Coordinating and responding to all requests of internal meetings
Maintain a journal of all service calls, tools listings and repairs
Coordinate with Office Administrator for the issue of invoice for service calls, repair work done and parts replaced
Prepare justification report for part/equipment replacement
To support the Technical Manager with the coordination of weekly service schedules by ensuring that all job assignments are attended to in a timely and efficient manner
To provide fast, efficient and proactive customer service for all our clients, covering service installations, complaints, service and maintenance
Assist the Service Manager with all stock and spare part stock checks and inventory management
Assist when needed, the logistics for delivery of new equipment installations, receiving of goods and local transportation arrangements.
Drove compliance with regulations, building codes, and health and safety standards.
Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems.
Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
Organized and maintained inventory of spare parts and equipment consumables.
Worked quickly on emergency requests in order to minimize disruptions to operations.
Disassembled broken, defective, and worn out equipment to aid with repairs.
Answered customer questions and helped resolve various concerns.
Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
Maintained detailed installation records for customer and company use.
Completed job reports and logs immediately following service calls.
Painted walls, ceilings and other surfaces.
Set up ladders and other access equipment.
Technician
SE ACTIVE SDN. BHD.
07.2021 - 02.2023
Maintained quality assurance and customer satisfaction objectives.
Completed job reports and logs immediately following service calls.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Tracked and recorded parts and related to each service call.
Mentored junior technicians in maintenance, repair, and reporting duties.
Suggested specialized fixtures, test equipment and procedures for failure analysis.
Inspected equipment to identify areas of wear or causes of malfunctions.
Coordinate with Office Administrator for the issue of invoice for service calls, repair work done and parts replaced.
provide fast, efficient and proactive customer service for all clients, covering installations, complaints, service and maintenance.
Coordinating and responding to all requests of internal meetings.
Assist the Service Manager with all stock and spare part stock checks and inventory management.
Assist when needed, the logistics for delivery of new equipment installations, receiving of goods and local transportation arrangements.
Process Technician
Coca-Cola Bottlers (M) Sdn. Bhd
10.2016 - 06.2021
Responsible for executing line operation startups production, shutdowns, cleaning and size changes
Monitor operation of machinery or equipment to detect malfunction or need for minor adjustments
Ensure that maintenance team is readily available during machine troubleshooting
Involve in troubleshooting activities when required, escalating issues arising to superiors timely
Monitor package verification and quality check, yield optimization check for rejects/breakage/net content/Brix
Perform BEC activities on machineries or equipment as scheduled
Complete end of shift paperwork and submit all reports to Senior Technician or Executive for verification
Achieve full compliance to food safety management & hygiene systems & GMP audits and implementation rate.
Monitored all objectives and communicated with various teams regarding performance.
Partnered with scheduling department to design and implement changes to production schedule to allow for greater product processing.
Complied with safety rules and standards to maximize efficiencies while reducing accidents.
Collaborated with packaging technicians to determine product changeovers and equipment maintenance needs.
Discussed product changeovers and equipment maintenance needs with packaging technicians.
Provided extensive training and mentoring to fellow personnel to convey experience and expertise in sonar and acoustic equipment and enhance team performance.
Education
Diploma - Mechanical Engineering
Polytechnic Port Dickson
Negeri Sembilan
04.2001 -
SPM -
SMK Tanah Putih Baru
Kuantan, Pahang
04.2001 -
Skills
Commercial Construction Experience
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Timeline
Technician
Exceltec Property Services Sdn. Bhd.
03.2023 - Current
Technician
SE ACTIVE SDN. BHD.
07.2021 - 02.2023
Process Technician
Coca-Cola Bottlers (M) Sdn. Bhd
10.2016 - 06.2021
Diploma - Mechanical Engineering
Polytechnic Port Dickson
04.2001 -
SPM -
SMK Tanah Putih Baru
04.2001 -
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