MOHAMAD NUKMAN BIN MOHAMAD SABRI
CUSTOMER CARE CONSULTANT
Bemban, Melaka,04
Summary
Driven by a results-focused approach, this candidate leveraged sales strategies and objection handling at VADS BUSINESS PROCESS SDN. BHD. to exceed monthly quotas and expand the client base through referrals. This candidate goal-oriented mindset and adept script memorization skills have consistently enhanced customer satisfaction and operational efficiency across roles in retail and food service sectors. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
TELESALES PROFESSIONAL
TELEKOM MALAYSIA BERHAD
01.2023 - 07.2024
- Conducted post-sales follow-ups to gather valuable feedback for continuous improvement of telesales approach.
- Expanded client base with referrals gained from satisfied customers due to exceptional service provided during initial interactions.
- Optimized call strategies using data-driven insights from market trends, customer feedback, and industry developments.
- Contributed to company growth with consistent achievement of monthly quotas through targeted outreach efforts.
RETAIL SALESPERSON
MR DIY SDN. BHD.
03.2022 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Folded and arranged merchandise in attractive displays to drive sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
KITCHEN CREW
MCDONALDS SDN. BHD.
04.2021 - 01.2022
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased customer satisfaction levels through attention to detail in preparing visually appealing dishes that met dietary restrictions or preferences.
SUBSTITUTE TEACHER
SEKOLAH KEBANGSAAN GOMBAK SETIA
06.2020 - 11.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Education
Bachelor of Arts - POLITICAL SCIENCE
INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA
GOMBAK, KUALA LUMPUR 11.2016 - 03.2022
Associate of Arts - HUMAN SCIENCES
CENTRE FOR FOUNDATION STUDIES
PETALING JAYA, KUALA LUMPUR 11.2014 - 08.2016
No Degree - ACCOUNTING AND ECONOMICS
SEKOLAH MENENGAH ISLAM AL-AMIN
GOMBAK, KUALA LUMPUR 01.2012 - 12.2013
Skills
Goal-Oriented
Sales Strategies
Objection handling
Script Memorization
Performance Tracking
Customer Service
Product and service knowledge
Languages
MALAY
Native language
MALAY
Proficient
C2
ENGLISH
Upper intermediate
B2
ARABIC
Elementary
A2
Timeline
TELESALES PROFESSIONAL
TELEKOM MALAYSIA BERHAD
01.2023 - 07.2024
RETAIL SALESPERSON
MR DIY SDN. BHD.
03.2022 - 12.2022
KITCHEN CREW
MCDONALDS SDN. BHD.
04.2021 - 01.2022
SUBSTITUTE TEACHER
SEKOLAH KEBANGSAAN GOMBAK SETIA
06.2020 - 11.2020
Bachelor of Arts - POLITICAL SCIENCE
INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA
11.2016 - 03.2022
Associate of Arts - HUMAN SCIENCES
CENTRE FOR FOUNDATION STUDIES
11.2014 - 08.2016
No Degree - ACCOUNTING AND ECONOMICS
SEKOLAH MENENGAH ISLAM AL-AMIN
01.2012 - 12.2013
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