MOHAMAD NOR ISA BIN ZAINAL ABIDIN
ADMINISTRATIVE EXECUTIVE
Kajang, Selangor
Summary
Dynamic Administrative Executive with a proven track record at UKMSHAPE, enhancing student satisfaction and improving graduation rates through exceptional customer service and effective communication. Skilled in database coordination and project support, I excel in multitasking and fostering teamwork to achieve organizational goals.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Administrative Executive N9
UKMSHAPE
08.2022 - Current
- Maintained accurate student records, contributing to efficient administration and data-driven decision making.
- Provided exceptional customer service to students, addressing inquiries regarding registration, transcripts, and degree requirements.
- Coordinated with other departments to facilitate cross-functional projects related to enrollment management and student success.
- Managed appeals process for academic petitions, providing fair resolutions while adhering to established guidelines.
- Evaluated transfer credit requests in accordance with institutional policies, streamlining the transfer process for incoming students.
- Conducted regular audits of student records, maintaining compliance with institutional policies and federal regulations.
- Enhanced student satisfaction with the registration process through effective communication and prompt issue resolution.
- Managed course scheduling for optimal class availability, ensuring smooth academic progress for students.
- Collaborated with faculty and staff to address scheduling conflicts and ensure seamless course offerings.
- Contributed to improved graduation rates by closely monitoring student progress towards degree completion.
- Served as a liaison between students and academic advisors, facilitating communication for effective degree planning.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Resolved student registration issues to reduce acceptance, enrolment and payment delays.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Prepared balanced course schedules, student rosters and class lists.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
- Served as a liaison between executives and clients or stakeholders; maintained strong relationships through effective communication.
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
- Coordinated travel arrangements for executive team, ensuring seamless logistics for international and domestic trips.
- Assigned tasks and directed team of office clerks.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Answered high volume of phone calls and email inquiries.
- Took notes and dictation at meetings.
- Wrote reports, executive summaries and newsletters.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
EXECUTIVE, CORPORATE SUPPORT
EMRAZ TRAVEL & TOURS
03.2022 - 07.2022
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Public Relations Assistant
JABATAN PENERANGAN MALAYSIA
10.2012 - 03.2019
- Improved client satisfaction rates by consistently delivering timely and accurate reporting on campaign results.
- Developed relationships with reporters/editors resulting in positive coverage promoting companyclient.
- Monitored industry trends and news coverage proactively to identify opportunities for client positioning or thought leadership placement.
- Provided excellent client service with regular communication updates and prompt responses to inquiries.
- Handled crisis communications situations delicately preserving company reputation minimizing negative impact.
- Assisted during high telephone volumes and customer escalations.
- Assisted in the creation of compelling press materials, including press releases, media advisories, and fact sheets.
- Supported event planning efforts by coordinating logistics, creating promotional materials, and managing attendee lists.
- Enhanced brand visibility by executing targeted PR campaigns and media outreach strategies.
- Assisted with planning, development and implementation of company projects and programs.
- Resolved complaints to maintain customer satisfaction.
- Worked closely with business partners to develop consistent messaging across platforms and departments.
- Coordinated interviews between clients'' executives/media representatives ensuring proper preparation ahead of time.
- Created engaging content for blog posts, newsletters, social media platforms, helping drive website traffic and reinforce brand identity online.
- Facilitated successful product launches by securing strategic coverage across print, digital, broadcast, and trade outlets.
- Created high-quality press releases, blogs and newsletters.
- Developed and nurtured meaningful relationships with key media.
- Drafted, edited and distributed press releases, media advisories and other public relations materials.
- Prepared social media posts and videos with eye for viral content strategies.
- Coordinated media interviews with organization staff, board members and volunteers.
- Facilitated press conferences and other outreach events to raise visibility of organization.
- Monitored media coverage and produced detailed reports to analyze impact of PR efforts.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Produced and distributed brochures, newsletters and press kits.
- Developed and implemented social media strategy to increase engagement and reach new audiences.
- Conducted media relations and responded to media requests for information.
- Used various social media platforms for media and blogger outreach.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
Data Entry Clerk
ARL GLOBAL SDN BHD
11.2011 - 09.2012
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Scanned documents and saved in database to keep records of essential organizational information.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Maintained files, records, and chronologies of entry activities.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
- Created spreadsheets for more efficient recordkeeping.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Conducted audits of existing data entry processes.
Education
Bachelor of Arts - COMMUNICATIONS
UNIVERSITI PUTRA MALAYSIA (UPM)
Serdang, Null, Malaysia 04.2001 -
MATRICULATION CERTIFICATE - Accounting
KOLEJ MARA KUALA NERANG
Kuala Nerang, Kedah, Malaysia 04.2001 -
SPM - Accounting
MRSM TRANSKRIAN
Nibong Tebal, Penang, Malaysia 04.2001 -
Skills
Administrative management
New employee orientations
Database coordination
File management
Front desk management
Meeting coordination
Travel arrangements
Calendar management
Public speaking skills
Administrative leadership
Excellent communication
Accomplishments
Best Employee Services of the Year 2017 - Jabatan Penerangan Malaysia (Kementerian Kemajuan Luar Bandar dan Wilayah)
Timeline
Administrative Executive N9
UKMSHAPE
08.2022 - Current
EXECUTIVE, CORPORATE SUPPORT
EMRAZ TRAVEL & TOURS
03.2022 - 07.2022
Public Relations Assistant
JABATAN PENERANGAN MALAYSIA
10.2012 - 03.2019
Data Entry Clerk
ARL GLOBAL SDN BHD
11.2011 - 09.2012
Bachelor of Arts - COMMUNICATIONS
UNIVERSITI PUTRA MALAYSIA (UPM)
04.2001 -
MATRICULATION CERTIFICATE - Accounting
KOLEJ MARA KUALA NERANG
04.2001 -
SPM - Accounting
MRSM TRANSKRIAN
04.2001 -
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