ArcGIS Desktop (ArcMap)
MOHAMAD NAZRAN BIN ZAIDAN
Selangor
Summary
An applied geology graduate with a high desire for self-improvement and gaining knowledge. A good team player and capable leader with excellent communication skills. Currently working as a Data Analyst (Online) for EPS Malaysia for Esri Asia Pacific (APAC).
Overview
13
13
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
ONLINE ANALYST
ESRI APAC SUPPORT CENTRE
08.2021 - Current
- Provide high-quality technical support and customer service to Esri end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
- Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Pro, and enterprise geodatabases using Esri tools and other related technologies
- Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
- Maintain comprehensive case documentation in customer relationship management (CRM) system
- As a subject matter expert, author and tech edit knowledge articles available to internal and external users
- Identify issues and log defects for software improvements
- Work in other technical areas of software support as customer and business needs require.
SMALL BUSINESS OWNER, FRUIT VENDOR
12.2020 - 07.2021
- Deal with fruits supplier from Cameron Highlands, Turkey, Egypt, & Morocco
- Set up a stall & prepare finger licking burgers for hungry customers.
INSURANCE ADJUSTER
AIA PUBLIC TAKAFUL
04.2020 - 12.2020
- Find prospects & clients for AIA, explain the wide advantages provided for mass public
- Provide after sale services for existing clients & updating their case files.
GEOLOGIST, SITE SUPERVISOR
BUMIMETRO ENGINEERING SDN BHD
04.2019 - 03.2020
- Execute Soil Investigation Works (SI), Standard Penetration Test (SPT), Mackintosh Probe Test, Core Logging, & Bore Logging in the designated construction site within the deadlines given
- Work hand in hand with consulting companies to identify the suitable soil depth to be logged & determining the type of lithology drilled
- Collect soil, core, & water samples from the site to be tested in the lab
- Supervise core logging machine operator
- Update the core & bore log sheet daily.
CASHIER
ZAIDAN JAYA ENTERPRISE, BAKER
01.2011 - 01.2016
- Make assorted pastries to be sold daily (buns, cakes, pizzas)
- Entertain customers with their needs.
HOME MATH TUITION, MATHEMATICAL THERAPIST
09.2014 - 06.2015
- Explain mathematical concepts and theorems to primary & secondary school students
- Engage the students with brain strengthening games (eg: HIQU) during their breaks.
Education
Bachelor of Science - Applied Geology
CURTIN UNIVERSITY OF TECHNOLOGY
01.2014 - 01.2018
South Australian Certificate of Education (SACE) - undefined
INTERNATIONAL EDUCATION COLLEGE (INTEC)
01.2012 - 01.2013
SBPI), GOMBAKSijil Pelajaran - undefined
SEKOLAH BERASRAMA PENUH INTEGRASI, Malaysia
01.2010 - 01.2011
Skills
SKILLS & ATTRIBUTESundefined
Certification
CO-CURRICULAR RECORDS
Software
ArcGIS Pro
ArcGIS Online
ArcGIS InstantApps
ArcGIS Dashboard
ArcGIS Experience Builder
ArcGIS Survey123
ArcGIS Field Maps
Interests
Music Theory
Video Games
Calisthenics
Timeline
ONLINE ANALYST
ESRI APAC SUPPORT CENTRE
08.2021 - Current
SMALL BUSINESS OWNER, FRUIT VENDOR
12.2020 - 07.2021
INSURANCE ADJUSTER
AIA PUBLIC TAKAFUL
04.2020 - 12.2020
GEOLOGIST, SITE SUPERVISOR
BUMIMETRO ENGINEERING SDN BHD
04.2019 - 03.2020
HOME MATH TUITION, MATHEMATICAL THERAPIST
09.2014 - 06.2015
Bachelor of Science - Applied Geology
CURTIN UNIVERSITY OF TECHNOLOGY
01.2014 - 01.2018
South Australian Certificate of Education (SACE) - undefined
INTERNATIONAL EDUCATION COLLEGE (INTEC)
01.2012 - 01.2013
CASHIER
ZAIDAN JAYA ENTERPRISE, BAKER
01.2011 - 01.2016
SBPI), GOMBAKSijil Pelajaran - undefined
SEKOLAH BERASRAMA PENUH INTEGRASI, Malaysia
01.2010 - 01.2011
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