Mohamad Nasharudin Bin Mohd Noor

• Liaising with Branch Manager to develop sales strategies.

• Provide support to the sales team within the branch by processing the application received from the customers.

• Perform data entry tasks & compiling daily reports for management.

• Maintaining an organized & accessible filing system.

• Providing excellent customer service by answering questions and well communicate with customers regarding any issues or delays that arise.
• Gained strong leadership skills by managing projects from start to finish.
• Proven ability to develop and implement creative solutions to complex problems.
• Excellent communication skills, both verbal and written.
• Provided professional services and support in a dynamic work environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Delivered services to customer locations within specific timeframes.

• Evaluate, examine & ensure the quality of the products meet the requirement
• Prepare detailed reports on inventory operations, and analyze different suppliers to obtain best cost-effective deals.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Completed physical inventory counts each month.
• Performed data entry and completed proper paperwork.
• Collaborated with procurement team to establish steady supply of inventory.
• Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
• Inspected incoming and outgoing shipments to identify discrepancies with records.

• Experienced in handling Portfolio from Frontline Bucket to Midrange Bucket
• Explain and clarify on non-payment and product services to customer, and effectively followed-up customer's accounts thoroughly and in timely manner.
• Created team rotations to man center effectively during peak hours.
• Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

• Maintain customer's relationship and utilize requirement based on review procedure.
• Provide information to customer regarding policy changes and claim submission, and analyzing and resolving inquiries relating to insurance policy and transfers.
• Completed data entry to record call notes, suggestions and questions.
• Promoted company brand and unique offerings through personalized customer service.
• Assisted call-in customers with questions and orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Responded to customer requests for products, services, and company information.

• Attending to email from helpdesk accordingly, and assist customers to solve arising insurance issues and continuously follow up with customer until issue is resolved.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Educated customers about billing, payment processing and support policies and procedures.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
• Described product and service details to customers to provide information on benefits and advantages.
• Employed comprehensive benchmarks to establish and monitor customer service standards