Learning something new
Mohamad Nasazerie Bin Mohamad Nasazeri
Manager
TANJUNG RAMBUTAN,perak
Summary
Accomplished Store Manager at Segi Fresh, adept in operations management and customer service management, significantly enhanced service quality, leading to increased customer satisfaction. Skilled in fostering team development and implementing risk management strategies, I drove revenue growth and operational efficiency. My leadership ensured the achievement of key performance indicators, demonstrating a results-driven approach with a blend of hard and soft skills. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets.
Overview
8
8
years of professional experience
2
2
Languages
3
3
years of post-secondary education
Work History
Stor Manager
Segi Fresh
05.2021 - 07.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
Branch Manager
99 Speedmart
06.2018 - 04.2021
- Maintained friendly and professional customer interactions.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Assistant Supervisor
Palmaju Edible Oil Sdn. Bhd, Packing Oil
10.2016 - 10.2017
- Submitted documentation and reports to upper management.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Bachelor of Science - International Relations
Universiti Malaysia Sabah
Kota Kinabalu, Sabah, Malaysia 09.2012 - 11.2015
Skills
Customer Service Management
Interests
Timeline
Stor Manager
Segi Fresh
05.2021 - 07.2024
Branch Manager
99 Speedmart
06.2018 - 04.2021
Assistant Supervisor
Palmaju Edible Oil Sdn. Bhd, Packing Oil
10.2016 - 10.2017
Bachelor of Science - International Relations
Universiti Malaysia Sabah
09.2012 - 11.2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leaveSoftware
Microsoft word
Microsoft excel
Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
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