Mohamad Najib Bin Abd Wahab
Service Supervisor
Kuala Terengganu, Terengganu
Summary
Dynamic Service Supervisor at Setegap Ventures Petroleum Sdn.Bhd, adept at enhancing customer satisfaction through effective complaint handling and proactive service delivery. Proven track record in workforce planning and team collaboration, driving continuous improvement and fostering strong client relationships. Skilled in Microsoft Excel, ensuring organized operations and high productivity.
Service professional with strong background in managing service teams and operations. Known for effective problem-solving and improving service processes. Focuses on team collaboration and delivering consistent results, adaptable to changing needs. Skilled in conflict resolution and operational efficiency.
Overview
17
17
years of professional experience
Work History
Service Supervisor
Setegap Ventures Petroleum Sdn.Bhd
11.2008 - Current
- Monitored team's performance and gave feedback when necessary.
- Assisted with training and development of team members.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
Education
High School Diploma -
04.2001 -
Skills
Complaint handling
Sales support
Task delegation
Workforce planning
Service delivery
Progress monitoring
Service order flow
Supervisory role experience
Microsoft Excel
Adaptability and flexibility
Team collaboration
Customer relations
Timeline
Service Supervisor - Setegap Ventures Petroleum Sdn.Bhd
11.2008 - Current
SM Bukit Besar - High School Diploma,
04.2001 -