Summary
Overview
Work History
Education
Skills
Football and outdoor activities
Timeline
GeneralManager
Mohamad Khairull Azmi Mohamad Azim

Mohamad Khairull Azmi Mohamad Azim

KYC Analyst
Shah Alam, Selangor,10

Summary

Proven KYC Analyst at Binance (TDCX BPO), adept in Anti-Money Laundering and enhancing customer relations. Excelled in identifying risks and streamlining compliance processes, significantly mitigating financial losses. Skilled in adaptability, ensuring high-quality customer service across roles, with a track record of improving client retention and satisfaction.

Knowledgeable and dedicated customer service professional with extensive experience in Banking, airlines and telecommunications industry. Solid team player with outgoing, positive demeanor and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

KYC Analyst

Binance. (TDCX BPO)
06.2024 - Current
  • Supported KYC processes for prospective and existing customers.
  • Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
  • Adjusted end-to-end KYC process needs to align with workforce capabilities.
  • Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
  • Managed a high volume of client data, maintaining strict confidentiality and adhering to internal policies for information handling.
  • Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
  • Reviewed new prospect KYC documents to meet requirements and determine business model risk.

Senior Real Estate Agent

Reapfield Properties Sdn Bhd
10.2019 - Current
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Advised clients on market conditions and property value for informed decision-making.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Reviewed market research data and changed sales plans accordingly.
  • Leveraged social media platforms to promote listings, reaching broader audience and generating leads.

Customer Care Consultant

Digi Telecommunications
02.2020 - 12.2021
  • Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
  • Analyzed feedback from customers to identify trends and make necessary improvements within the department.
  • Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
  • Participated in regular training sessions to enhance understanding of new products or services offered by the company.
  • Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
  • Resolved complex customer issues, ensuring a positive and efficient experience.
  • Investigated and resolved customer inquiries and complaints quickly.

Flight Attendant

Air Asia Bhd
05.2016 - 08.2019
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Ensured safety and comfort of customers onboard aircraft.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
  • Assured timely departures by efficiently completing all pre-boarding tasks.
  • Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.

Retail Forex Executive

Cimb Bank Berhad
05.2013 - 04.2016
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Assisted clients with diverse currency needs, ensuring smooth international travel experiences.
  • Balanced daily cash drawers, ensuring accurate accounting and timely reporting for financial audits.
  • Upheld stringent anti-money laundering protocols, monitoring suspicious activity and reporting incidents as required.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
  • Assisted customers with currency exchange services, providing accurate information on exchange rates and fees.

Clerk

Maybank Berhad
07.2007 - 12.2012
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Documented sales, customer interactions and concerns and generated update reports for senior management.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

Education

No Degree - Financial Planning

Malaysian Takaful Association
Kuala Lumpur, Malaysia
04.2001 -

High School Diploma -

Sekolah Menengah Seksyen 11
Shah Alam, Selangor, Malaysia
04.2001 -

Skills

Know Your Customer, Document Review, Anti-Money Laundering, Due diligence, Customer Identification, Account verification, Sanctions Screening, Adaptability and Flexibility, Cross-Selling Products, Transaction Processing, Professionalism and Ethics, Cash counting, Friendly, Banking, Call center experience, Complaint Handling, Customer Service, Customer Relations, Active Listening, Live chat support, Product Sales

Football and outdoor activities

Involved in amateur football league since high school until 2023.

Timeline

KYC Analyst

Binance. (TDCX BPO)
06.2024 - Current

Customer Care Consultant

Digi Telecommunications
02.2020 - 12.2021

Senior Real Estate Agent

Reapfield Properties Sdn Bhd
10.2019 - Current

Flight Attendant

Air Asia Bhd
05.2016 - 08.2019

Retail Forex Executive

Cimb Bank Berhad
05.2013 - 04.2016

Clerk

Maybank Berhad
07.2007 - 12.2012

No Degree - Financial Planning

Malaysian Takaful Association
04.2001 -

High School Diploma -

Sekolah Menengah Seksyen 11
04.2001 -

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Mohamad Khairull Azmi Mohamad AzimKYC Analyst