MOHAMAD KAMARULLAH BIN LUKMAN
SUPERVISOR
Johor Bahru, Johor
Summary
Dynamic supervisor with a proven track record at Karl Lagerfeld, excelling in staff management and operations. Enhanced team productivity through strategic planning and effective decision-making, while boosting customer satisfaction with exceptional service. Recognized for fostering a collaborative environment and implementing efficient workflows that elevated overall performance.
Overview
2026
2026
years of professional experience
Work History
Supervisor
Karl Lagerfeld
02.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Retail Sales Associate
Under Armour
2019 - 2021
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Coordinated with stock team to expedite restocking of high-demand items.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
Retail Sales Associate
DEFACTO
2017 - 2018
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
High School Diploma -
SMK Jalan Mengkibol
Johor 04.2001 -
UNIFIELD Sijil Kemahiran IT Tahap 2
01-2015
Skills
Staff management
Operations management
Strategic planning
Inventory control
Decision-making
Customer service
Timeline
Supervisor
Karl Lagerfeld
02.2022 - Current
High School Diploma -
SMK Jalan Mengkibol
04.2001 -
Retail Sales Associate
Under Armour
2019 - 2021
Retail Sales Associate
DEFACTO
2017 - 2018
UNIFIELD Sijil Kemahiran IT Tahap 2