Data analyst
MOHAMAD HUSAINI ZAHIDAN
Bera, Pahang
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Branch Manager
Mr. D.I.Y. (M) SDN. BHD.
Temerloh, Pahang
04.2021 - 08.2022
- Managed branch size of over RM500k in deposits and team of 15 full and part-time employees.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Retail Store Supervisor
Mr. D.I.Y. SDN.BHD.
Kemayan, Pahang
09.2020 - 03.2021
- Achieved financial objectives by preparing budgets, scheduling expenditures, and analyzing variances.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Observed and monitored store's security cameras to reduce retail crimes.
- Conducted inventory analysis to determine optimal stock levels.
- Rectified issues with all staff departments.
Assistant Store Supervisor
Mr. D.I.Y. SDN. BHD.
Kemayan, Pahang
12.2019 - 08.2020
- Conducted inventory analysis to determine optimal stock levels.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Answered product questions and assisted customers in selection and checkout.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Store Cashier
Mr. D.I.Y. SDN. BHD.
Triang, Pahang
03.2019 - 11.2019
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Greeted customers and responded to requests for information.
- Assisted with purchasing decisions and located merchandise for customers.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
Sales Promoter
Mr. D.I.Y. SDN. BHD.
Triang, Pahang
03.2019 - 04.2019
- Applied promotional tools to build product awareness, create consumer interest and stimulate product demand.
- Developed customer service by working closely with cashier team for seamless customer experience across all channels.
- Prepared and delivered sleek and professional sales presentations to explain product benefits.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Maintained inventory by organizing and cleaning stockroom.
Internship Student
Jabatan Perkhidmatan Veterinar
Bera, Pahang
07.2015 - 08.2015
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support, addressing routine, and special requirements.
- Delivered clerical support by handling range of routine and special requirements.
Education
Bachelor of Science - Biotechnology
University of Malaya
Kuala Lumpur 09.2012 - 08.2017
A-level Matriculation Program - Life Science
Pahang Matriculation College
Kuantan, Malaysia 06.2011 - 05.2012
Skills
Relationship building and management
Profit and loss management
Audit preparation
Operations management
Risk Assessment
Staff Development
Staff education and training
Staff Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
- Repeatedly received recognition from superiors for excellence in service.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
Interests
Management
Training
Technical Writing
Timeline
Assistant Branch Manager
Mr. D.I.Y. (M) SDN. BHD.
04.2021 - 08.2022
Retail Store Supervisor
Mr. D.I.Y. SDN.BHD.
09.2020 - 03.2021
Assistant Store Supervisor
Mr. D.I.Y. SDN. BHD.
12.2019 - 08.2020
Store Cashier
Mr. D.I.Y. SDN. BHD.
03.2019 - 11.2019
Sales Promoter
Mr. D.I.Y. SDN. BHD.
03.2019 - 04.2019
Internship Student
Jabatan Perkhidmatan Veterinar
07.2015 - 08.2015
Bachelor of Science - Biotechnology
University of Malaya
09.2012 - 08.2017
A-level Matriculation Program - Life Science
Pahang Matriculation College
06.2011 - 05.2012