Mohamad Hanif Bin Zainuddin

I've spent 4 years working at Joy Design Studio, a modern furniture retail business, where I managed e-commerce operations. My role included overseeing the online store, updating product listings, and improving the customer experience. I worked closely with the marketing and design teams to boost online sales, analyze customer behavior, and use SEO strategies to enhance the shopping experience. This role helped me gain a strong understanding of e-commerce and how to create a smooth online shopping experience.

• Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
• Managed inventory control processes for seamless order fulfillment and customer satisfaction.
• Incorporated e-commerce objectives in social media platform management.
• Developed successful promotional strategies to drive increased traffic and revenue during peak shopping seasons.
• Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
• Implemented effective search engine optimization techniques to increase organic site traffic and improve keyword rankings.
• Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
• Enhanced user experience with intuitive site navigation, compelling product descriptions, and visually appealing design elements.
• Boosted brand visibility with strategic social media marketing, leading to significant increase in online community size.

Worked as a graphic designer for 3 years at a modern furniture retail brand. Created branding, marketing materials, and digital content to support the company's visual identity and promote its products.

• Created engaging social media graphics that drove user engagement and increased online visibility.
• Created digital image files for use in digital and traditional printing methods.
• Employed design fundamentals when selecting typography, composition, layout, and color in design work.

Created content and product photos for social media. Helped grow the brand online and kept a consistent look and feel across all platforms.

• Increased website traffic with targeted social media advertising, driving leads and conversions.
• Improved organic reach by optimizing content for search engine visibility and user engagement.
• Executed successful hashtag campaigns that encouraged user-generated content submissions while boosting brand recognition.
• Oversaw social media presence and aligned posts to include branding and trending ideas.
• Increased brand awareness through development and implementation of successful public relations campaigns.