Mohamad Haikal Adli

• Payroll and Benefits Administration

- Oversee payroll, bonus, commission, and allowance processes utilizing SQL systems, ensuring accurate and timely disbursement.

- Manage all employee contributions, including EPF, Socso, PCB, and HRDF, ensuring compliance with regulatory requirements.

• Talent Acquisition and Development

- Lead end-to-end recruitment processes to fill critical positions.

- Develop and implement Key Performance Indicators (KPIs) and Standard Operating Procedures (SOPs) across all departments.

• Employee Relations and Welfare

- Spearhead employee welfare initiatives, including healthcare benefits and wellness programs.

- Address disciplinary issues in compliance with company policies and labor laws, fostering a fair and respectful work environment.

- Conduct counseling sessions for employees, resolving conflicts and enhancing team dynamics.

• Meeting Management

- Handle minute meetings for executive and HR-related discussions, ensuring accurate documentation and follow-up actions.

• Strategic Planning and Development

- Contribute to the development and implementation of HR strategies aligned with company goals.

- Collaborate with leadership to plan and execute company-wide events, enhancing employee engagement.

• Training and Development

- Design and implement training programs to enhance employee skills and align with company objectives.

- Coordinate and conduct workshops on leadership development and team building.

• Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
• Plans around interesting encounters and events.
• Ensures we were well staffed for all hours of the day.
• Responsible for proper display of pricing through the store.
• Responsible for cash handling through registers and routine cash to bank deposits.
• Monitors performance during the shift.
• Managed daily operations for optimal performance, ensuring timely completion of tasks.
• Meets targets during their shifts and for helping their assigned departments meet their goals.
• Manages a staff of 15 or more employees in an efficient and fast-paced atmosphere.

• Ensured quality of food and service thru effective people and management skill.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Learned and trained employees on new policies and products that were implemented at time of employment.
• Developed staff training programs to enhance service skills and increase overall efficiency.
• Managed inventory effectively, reducing waste and optimizing stock levels.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Motivated staff to perform at peak efficiency and quality.
• Responsible for quality, service, and cleanliness.
• Update job descriptions and job specifications.
• Post Ads on different hiring websites, Facebook, Instagram and another hiring platform.
• Review candidates, schedule Interviews and provide feedback about candidates to HR.

• Customer Management Department

- Responsible in maintain the KPI restaurant service on the track & managed the sales marketing of the restaurant.

- Effective handled of labor and food targets to meet company goals.

- Resolved customer complaints and initiated corrections to make sure customers were properly handled and happy.

-Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.

• Food Quality Manager Department

- Responsible in maintain the food quality according to the regulation standard.

- Make an order for tools and ingredients

- Managed the food inventory & maintain the tool and the equipment.

- Prepared food while delivering a quality and fast made neat product.

- Recorded inventory and labor targets at the end of shifts.

• People Manager Department

- Hired new employees and followed up on their progress.

- Handled the training department for the staffs & make a payroll.

- In charged for the hiring process include ads, interview process.

- Create an employee assignment schedule.

- Monitored employees from Observation Post and from all areas of restaurant.