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Mohamad Haidir Bin Alias
Jalan Burhanuddin Helmi 7,Taman Tun Dr Ismail,Kuala Lumpur
Summary
Proven performer at Chilli's Grill & Bar, adept in upselling techniques and fostering exceptional guest relations. Excelled in maintaining high turnover rates through efficient table resets and order accuracy, ensuring an optimal dining experience. Skilled in both cash handling and cultivating customer loyalty, consistently enhancing guest satisfaction and revenue.
Overview
11
11
years of professional experience
Work History
Manager
Spitalfields Gastrobar
Atria Damansara Jaya
04.2018 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Supervisor
Sids Pub
Kuala Lumpur
11.2016 - 03.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Restaurant Waiter
Chilli's Grill & Bar
Petaling Jaya, Selangor, Malaysia
03.2014 - 08.2015
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Skills
Upselling techniques
Accurate money handling
To-go order preparation
Guest relations management
Guest seating arrangements
Bill computation
Order accuracy
Compliance standards
Food spoilage prevention
Cash handling
Guest relations
Wine service
Food and beverage pairings
Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leaveSoftware
Timeline
Manager
Spitalfields Gastrobar
04.2018 - 09.2024
Supervisor
Sids Pub
11.2016 - 03.2018
Restaurant Waiter
Chilli's Grill & Bar
03.2014 - 08.2015