MOHAMAD HAFFIZI YAHAYA
Assistant Technical Officer
Sungai Buloh,Sungai buloh Selangor
Summary
Driven and adaptable technical professional with a proven track record at Telekom Malaysia, specializing in network troubleshooting and router configuration. Excelled in a team environment, demonstrating exceptional communication skills and a positive attitude. Skilled in customer service and computer operations, consistently delivering results by quickly learning and applying new technologies.
Overview
14
14
years of professional experience
13
13
years of post-secondary education
Work History
Assistant Technical Officer
Telekom Malaysia
04.2011 - Current
- 13 years experience in telecomunicattion specialist fullfilment and assurance.
- Repair and maintenance trouble ticket
- Router configuration
- Network troubleshooting, Unifi, VOBB, ATA line, IP Centrex, Multi-Sip Line, fixed ip.
- Fiber / copper cable installation and cable splicing
- Troubleshot malfunctioning unifi line, multi-sip line, unifi intermittent.
- Help unifi customer in urban area solve problems with animal disturbances. Prevent from customer complaint again.
Tros Technician
Data Smart Technology
01.2011 - 04.2011
- Trouble Ticket Line ADSL, Streamyx, Fixed Line (PSTN)
- Repair And Restoration
Education
Degree - SARJANA MUDA PENGURUSAN (TEKNOLOGI)
University Technology Malaysia
Jalan Semarak Kuala Lumpur 01.2013 - 03.2023
DIPLOMA IN TECHNOLOGY (TELECOMMUNICATION ENGINEER
Multimedia Collage TM
Jalan Semarak Kuala Lumpur 01.2008 - 09.2010
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Computer Skills
Customer Service
Timeline
Degree - SARJANA MUDA PENGURUSAN (TEKNOLOGI)
University Technology Malaysia
01.2013 - 03.2023
Assistant Technical Officer
Telekom Malaysia
04.2011 - Current
Tros Technician
Data Smart Technology
01.2011 - 04.2011
DIPLOMA IN TECHNOLOGY (TELECOMMUNICATION ENGINEER
Multimedia Collage TM
01.2008 - 09.2010
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