Open To Work
MOHAMAD FIRDAUS BIN HAMZAH
KUALA KETIL
Summary
A highly disciplined, system-driven Operations Manager with proven success in project coordination and leading 5+ staff. Achieved RM16+ million in sales by spearheading new system development. Actively transitioning to HR, possessing Certified HR Practitioner (PERKESO) skills in disciplinary action and ensuring Employment Act compliance.
Overview
5
5
years of professional experience
8
8
Certification
Work History
Operations Manager
Al Ridzuan Haramain Sdn. Bhd.
10.2023 - 09.2025
- System Implementation & Revenue Growth: Spearheaded the development and successful adoption of a new invoice and booking management system that streamlined operations, directly enabling the department to achieve sales of RM16+ million in 2024-2025.
- Team Leadership & Compliance: Managed and coordinated a team of 5+ staff across multiple complex programs, strictly ensuring all team scheduling and welfare adhered to the Employment Act and organizational policy.
- Policy Enforcement & Investigative Action: Functioned as the primary compliance officer, leading investigative processes for service failures and staff misconduct and executing appropriate disciplinary actions to ensure fair and consistent policy application.
- Administrative & Data Integrity: Directed all logistical planning and maintained meticulous administrative and financial records, guaranteeing data integrity for auditing and regulatory adherence.
Admin Executive
Monosa Green Sdn Bhd
02.2023 - 10.2023
- Corporate Client Coordination: Managed all project administrative documentation and served as the liaison for high-profile clients, including Telekom Malaysia and Sime Darby Plantations, ensuring smooth communication and efficient workflow.
- Compliance & Technical Certification: Enforced project quality and safety compliance by obtaining and applying industry-specific certifications, including NIOSH TM Safety Passport (NTMSP) and Authorized Entrant (AESP) for confined spaces.
- Documentation Integrity: Maintained meticulous project records and reporting systems, guaranteeing all documentation met the high regulatory and quality assurance standards required by large enterprise clients.
Project Executive
Total Configure
08.2020 - 02.2023
- Project Management & Client Service: Managed the full IT project lifecycle for key government agencies (KEDA, MADA, PERDA), ensuring technical solutions were delivered on time and within client scope.
- Documentation & Training: Developed comprehensive system documentation, user manuals, and technical guides. Conducted hands-on training sessions for end-users, achieving high system adoption and long-term operational efficiency.
- Sustained System Support: Provided ongoing maintenance for client websites and systems post-deployment, while promptly resolving complex technical queries and operational issues to ensure stable functionality.
Education
Bachelor's Degree - Business Administration (Operations Management)
Universiti Teknologi MARA
11.2013
Diploma - Business Studies
Universiti Teknologi MARA
10.2011
Skills
- Operations management
- Pitching & presentation
- Office administration
- Purchase order management
- Supplier relationship management
- Inventory coordination
- PHP development
- MySQL database management
- Recruiting process
- Administering payroll
- HR policies and procedures
- Investigation & Disciplinary process
Certification
- Certified Human Resources Practitioner, Training Minds Sdn Bhd, Nov 2025
- Mastering Canva for Professional Slide Presentations, Space Pixel Solutions, Feb 2025
- Fiber Optic Competency Certificate (CA2C), TM Tecnology Services Sdn Bhd, Aug 2023
- Authorised Entrant & Standby Person for Confined Space, Institut Keselamatan & Kesihatan Pekerjaan Negara (NIOSH), Aug 2023
- NIOSH-TM Safety Passport, Institut Keselamatan & Kesihatan Pekerjaan Negara (NIOSH), Aug 2023
- Security Risk Assessment Process, ASIS International, Dec 2018
- Developing Leader Within You, John Maxwell Team, Nov 2018
- Certified Security Guards, Persatuan Kawalan Keselamatan Malaysia, Nov 2014
Languages
Malay
Native or Bilingual
English
Full Professional
Arabic
Elementary
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Operations Manager
Al Ridzuan Haramain Sdn. Bhd.
10.2023 - 09.2025
Admin Executive
Monosa Green Sdn Bhd
02.2023 - 10.2023
Project Executive
Total Configure
08.2020 - 02.2023
Bachelor's Degree - Business Administration (Operations Management)
Universiti Teknologi MARA
Diploma - Business Studies
Universiti Teknologi MARA