MOHAMAD FARIZAT MOHAMAD PAUZI
STORE SUPERVISOR
Alor Star, Kedah
Summary
Dynamic Store Supervisor with a proven track record at Aldo, excelling in staff supervision and inventory management. Recognized for fostering teamwork and enhancing customer service, leading to improved store performance. Adept at training employees and implementing effective merchandising strategies, ensuring a high-quality shopping experience.
Overview
10
10
years of professional experience
Work History
Store Supervisor
Aldo , Noble Footwear Malaysia Sdn Bhd
01.2023 - Current
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
Fashion Associate
Aldo
10.2018 - 01.2023
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
- Contributed to successful promotional events by engaging customers and promoting featured products effectively.
- Assisted in training new associates on key aspects of the role, such as product knowledge, visual merchandising techniques, and excellent customer service.
Sales Associate
Marks and Spencer
05.2018 - 10.2018
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Continuously updated knowledge of food safety regulations and guidelines to ensure compliance and protect customer wellbeing.
- Supported visual merchandising efforts by creating eye-catching displays that showcased seasonal offerings or featured products effectively.
Restaurant Cashier
Evergreen Laurel Hotel Penang
01.2015 - 05.2018
- Assisted in menu knowledge training for new employees, contributing to improved team performance.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Streamlined workflow by maintaining a clean, organized cashier station for smooth operations.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
Education
High School Diploma -
Kolej Poly Tech Mara
Ipoh, Perak, Malaysia 04.2001 -
Skills
Customer service
Inventory management
Staff supervision
Problem-solving
Multitasking and organization
Store opening and closing
Documentation and reporting
Team leadership
Shift scheduling
Employee coaching
Product rotation
Retail merchandise quality standards
Timeline
Store Supervisor
Aldo , Noble Footwear Malaysia Sdn Bhd
01.2023 - Current
Fashion Associate
Aldo
10.2018 - 01.2023
Sales Associate
Marks and Spencer
05.2018 - 10.2018
Restaurant Cashier
Evergreen Laurel Hotel Penang
01.2015 - 05.2018
High School Diploma -
Kolej Poly Tech Mara
04.2001 -
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