Mohamad Faizal
General Manager
Kuala Lumpur
Summary
Dynamic Marketing Manager with a proven track record at Tyce Engineering Sdn Bhd, adept at customer acquisition and business development. Successfully managed multimillion-dollar projects, ensuring timely delivery and fostering strong client relationships. Skilled in budgeting and vendor relations, contributing to a 100% client retention rate through exceptional service and support.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Marketing Manager
Tyce Engineering Sdn Bhd
08.2016 - 07.2024
- Managed full project lifecycles for custom sewage treatment machinery — from client acquisition and requirement gathering to installation and post-deployment support.
- Handled a portfolio of at least 8 projects annually, each with budgets of up to $3 million, ensuring all were delivered on time and within financial constraints.
- Led cross-functional coordination across procurement, fabrication, and logistics teams to ensure seamless and efficient execution.
- Acted as primary liaison with clients, translating technical needs into actionable plans and maintaining clear communication throughout project delivery.
- Oversaw sourcing and procurement of specialized materials in line with technical specifications and project timelines.
- Supervised on-site equipment delivery, installation, and commissioning to ensure operational readiness and compliance with safety and quality standards.
- Delivered responsive after-sales technical support, resulting in a 100% client retention rate and reinforcing long-term customer relationships.
Sales Executive
Tyce Engineering Sdn Bhd
08.2011 - 06.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
Education
Diploma Kemahiran Malaysia Tahap 4 - Mechanical Repairs
Jabatan Pembangunan Kemahiran
Putrajaya 02.2022 - 02.2025
Skills
Customer acquisition
Budgeting and allocation
Business development
Staff management
Vendor relations
Customer relationship management (CRM)
Timeline
Diploma Kemahiran Malaysia Tahap 4 - Mechanical Repairs
Jabatan Pembangunan Kemahiran
02.2022 - 02.2025
Marketing Manager
Tyce Engineering Sdn Bhd
08.2016 - 07.2024
Sales Executive
Tyce Engineering Sdn Bhd
08.2011 - 06.2016
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